Scope
Description
National Highways are at the early stages of understanding market capability in respect of Employee Assistance Programme providers. This is in advance of the current contractual agreement for these services expiring in 2026. The types of services envisaged under this contract include (but are not limited to),
• Psychological Treatment including counselling, other talking therapies provided via telephone, web chat and face to face, online self-directed and supported counselling and EMDR
• Psychological assessments
• Trauma and Critical Incident Support
• Support and guidance for Mental Health First Aiders including ongoing support, development and guidance
• National coverage 24/7, 365 days a year - EAP helpline and APP availability
• Education and Awareness Programmes
• Publicity and Promotion
• Functionality of organisational engagement for team challenges with the ability to access data
• Chat functions (on app) with non-AI solutions
• Common occurrence and conditions toolkits for managers and individuals for self-management and signposting
• Bespoke specialist support materials
• On-site training as required
• Financial Wellbeing
• Legal services support
• Addiction support
• People manager and senior leader specialist communications
• Robust complaints / feedback process
National Highways now wish to understand the current market offering for these types of services, including capacity and mobilisation timescales.
Please note the values are estimates only at this stage and it is likely that the actual values will be somewhere between £450,000 and £540,000 (including VAT) for the whole life of the contract, including any extensions.
Alongside this Notice, National Highways have published a survey for interested suppliers to take part in. Details of which can be found below.
Once the closing date for responses have passed, we will analyse the results and this will inform a procurement, the details of which are still to be determined. Any learning gained from this early engagement will be shared with interested parties.
Routes to market under existing Frameworks that are available to National Highways are being appraised separately.
Total value (estimated)
- £450,000 excluding VAT
- £540,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2031
- 5 years
Main procurement category
Services
CPV classifications
- 85147000 - Company health services
Contract locations
- UK - United Kingdom
Engagement
Engagement deadline
27 June 2025
Engagement process description
National Highways would like interested suppliers to take part in a survey
Responses to the survey will be accepted until the Engagement Deadline of Friday 27th June 2025 at mid-day.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
1 October 2025
Contracting authority
National Highways
- Companies House: 09346363
Bridge House, 1 Walnut Tree Close
Guildford
GU1 4LZ
United Kingdom
Email: kate.white@nationalhighways.co.uk
Website: https://nationalhighways.co.uk
Region: UKJ25 - West Surrey
Organisation type: Public authority - central government