Scope
Description
Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register.
Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.
Total value (estimated)
- £1,032,000 excluding VAT
- £1,238,400 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 April 2027 to 31 March 2030
- Possible extension to 31 March 2031
- 4 years
Description of possible extension:
Extensions will be guided on the GBR collaborative requirements
Options
The right to additional purchases while the contract is valid.
Extensions will be guided on the GBR collaborative requirements
Main procurement category
Services
CPV classifications
- 72225000 - System quality assurance assessment and review services
Contract locations
- UKJ4 - Kent
Lot constraints
Maximum number of lots a supplier can bid for: 1
Maximum number of lots a supplier can be awarded: 1
Lot 1. Provision of Auditors (People)
Description
Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register
Lot value (estimated)
- £912,000 excluding VAT
- £1,094,400 including VAT
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Lot 2. Provision of an Auditing App
Description
The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.
Lot value (estimated)
- £120,000 excluding VAT
- £144,000 including VAT
Same for all lots
CPV classifications, contract locations, contract dates and options are shown in the Scope section, because they are the same for all lots.
Participation
Particular suitability
Lot 1. Provision of Auditors (People)
Lot 2. Provision of an Auditing App
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
11 March 2026
Submission type
Requests to participate
Tender submission deadline
31 July 2026, 5:00pm
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
1 November 2026
Procedure
Procedure type
Competitive flexible procedure
Contracting authority
SE TRAINS LIMITED
- Companies House: 03266762
- Public Procurement Organisation Number: PWRR-2348-DXXP
Second Floor
London
SE1 2AU
United Kingdom
Region: UKI44 - Lewisham and Southwark
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)