Section one: Contracting authority/entity
one.1) Name and addresses
Sheffield Hallam University
City Campus,Howard Street
SHEFFIELD
S11WB
Contact
Procurement Team
strategicprocurement@shu.ac.uk
Telephone
+44 1142253431
Country
United Kingdom
Region code
UKE32 - Sheffield
Companies House
02143539
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Enterprise CRM Development and Maintenance
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM) platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £542,652.68
two.2) Description
two.2.1) Title
Cloud Software
Lot No
1
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKE - Yorkshire and the Humber
two.2.4) Description of the procurement
The University requires a CRM platform for the following purposes:
Self-service
Case Management
Knowledge Base
Student Welfare
Student Recruitment
Schools and Colleges Liaison
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Cloud Support
Lot No
2
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKE - Yorkshire and the Humber
two.2.4) Description of the procurement
The University requires a CRM platform for the following purposes:
Self-service
Case Management
Knowledge Base
Student Welfare
Student Recruitment
Schools and Colleges Liaison
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM) platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System.
The accelerators in use that underpin our business critical process and those that drive the CRM platform are written by and provided by Tribal as proprietary owner; they cannot be provided by a different supplier.
To employ the use of different accelerators provided by a different supplier or to replace with bespoke development would take several years development work.
This is not cost effective it would put at risk business critical processes. If the University were to change approach with an aim to move away from using Tribal accelerators, we would still need to keep them for several years whilst transitioning, so a direct award would still be required.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
Contract No
2324-70-DTS-AS
Title
Enterprise CRM Development and Maintenance
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
10 July 2024
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Tribal Group
Sheffield
Country
United Kingdom
NUTS code
- UKE - Yorkshire and the Humber
Companies House
04128850
Internet address
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £542,652.68
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Centre for Effective Dispute Resolution
London
Country
United Kingdom