Section one: Contracting authority
one.1) Name and addresses
Pobl Group Ltd
Pobl House, Phoenix Way
Swansea
SA7 9EQ
procurement.helpdesk@poblgroup.co.uk
Telephone
+44 1792460609
Country
United Kingdom
NUTS code
UKL18 - Swansea
Internet address(es)
Main address
Buyer's address
https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0512
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Other type
Registered Social Landlord
one.5) Main activity
Other activity
RSL
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of an out of hours repair call handling service
Reference number
PROC0112
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £148,991.84
two.2) Description
two.2.2) Additional CPV code(s)
- 79512000 - Call centre
- 79342300 - Customer services
- 79510000 - Telephone-answering services
- 70333000 - Housing services
two.2.3) Place of performance
NUTS codes
- UKL - Wales
Main site or place of performance
The contract is to cover the Groups stock in Wales
two.2.4) Description of the procurement
The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-005287
Section five. Award of contract
Contract No
PROC0112
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
26 July 2021
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from other EU Member States: 4
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Llesiant Delta Wellbeing Ltd
Unit 2, Heol Aur, Dafen Industrial Estate
Llanelli
SA148QN
Telephone
+44 01554899488
Country
United Kingdom
NUTS code
- UKL14 - South West Wales
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £160,000
Total value of the contract/lot: £148,991.84
Section six. Complementary information
six.3) Additional information
(WA Ref:113505)
six.4) Procedures for review
six.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
Telephone
+44 2079477501
Country
United Kingdom