Section one: Contracting authority
one.1) Name and addresses
London Borough of Hillingdon
London
Hillingdon
London
Contact
Michelle Kenyon
Country
United Kingdom
NUTS code
UKI74 - Harrow and Hillingdon
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
TeleCare Call Monitoring and Out-of-Hours Emergency Answering Service
two.1.2) Main CPV code
- 79510000 - Telephone-answering services
two.1.3) Type of contract
Services
two.1.4) Short description
The London Borough of Hillingdon intends to tender the services for it's TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services in early September 2022.
The contract duration for the services will be for a three year contract with the option to extend for a further two plus two years.
two.1.5) Estimated total value
Value excluding VAT: £2,000,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Maximum number of lots that may be awarded to one tenderer: 1
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
The tender will comprise of three individual Lot's where tenderers will have the opportunity to bid for any Lot:
Lot 1 - TeleCare Call Monitoring Service
Lot 2 - Out of Hours Emergency Answering Service
Lot 3 - Both Services
two.2) Description
two.2.1) Title
TeleCare Call Monitoring
Lot No
1
two.2.2) Additional CPV code(s)
- 79511000 - Telephone operator services
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKI74 - Harrow and Hillingdon
two.2.4) Description of the procurement
TeleCare is a service that enables people, especially older and more vulnerable individuals, to live independently and securely in their own home. It includes services that incorporate personal and environmental sensors in the home and remotely, that enable people to remain safe and independent in their own home for longer. Twenty- four hour monitoring ensures that should an event occur, the information is acted upon immediately and the most appropriate response put in place.
The London Borough of Hillngdon are seeking a supplier to provide the continuation of a 24 hour telephone support line for Hillingdon elderly residents which answers calls in accordance with standards set out in the TSA Telecare Code of Practice 2013.
two.2.14) Additional information
The tender documents will be published via the Council's tendering portal www.capitalesourcing.com
two.2) Description
two.2.1) Title
Out-of-Hours Emergency Answering Service
Lot No
2
two.2.2) Additional CPV code(s)
- 79511000 - Telephone operator services
two.2.3) Place of performance
NUTS codes
- UKI74 - Harrow and Hillingdon
two.2.4) Description of the procurement
The London Borough of Hillingdon are seeking a supplier for the continuation of service to respond to requests for emergency support Monday to Thursday 17:00pm to 08:00am and from 17:00pm on a Friday to 08:00am Monday plus Bank Holidays and any additional days as required up to a maximum of 9 days. Calls may be received for any Council Services.
two.2.14) Additional information
The tender documents will be published via the Council's tendering portal www.capitalesourcing.com
two.2) Description
two.2.1) Title
TeleCare Monitoring and Out-of-Hours Emergency Service
Lot No
3
two.2.2) Additional CPV code(s)
- 79510000 - Telephone-answering services
- 79511000 - Telephone operator services
- 85320000 - Social services
two.2.3) Place of performance
NUTS codes
- UKI74 - Harrow and Hillingdon
two.2.4) Description of the procurement
This Lot will comprise of both the TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services.
two.2.14) Additional information
The tender documents will be published via the Council's tendering portal www.capitalesourcing.com
two.3) Estimated date of publication of contract notice
5 September 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
All tender documents will be available to view and download on the Council's tendering portal www.capitalesourcing.com. Tenderers will need to register before accessing the documents via the website.