Section one: Contracting authority
one.1) Name and addresses
The Wheatley Housing Group Limited
25 Cochrane Street
Glasgow
G1 1HL
procurement@wheatley-group.com
Telephone
+44 8004797979
Country
United Kingdom
NUTS code
UKM82 - Glasgow City
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10306
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Factoring Software System
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Factoring (Property Management) is an important business function to the Group, and it recognises a need to:
-Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account.
-Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings.
-Manage the recharge of buildings insurance and the issue of related documents.
-Manage direct debit payments and allow customers to set this up electronically via their online account.
-Manage the process of property sales, including solicitors’ letters and apportionment of charges based on date of sale/purchase.
-Produce accurate and relevant reports on financial, repairs and customer activity.
-Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat)
-Hold templates for customer communication, e.g. invoice, letters, and account statements.
-Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required.
-Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met.
-Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s).
two.1.5) Estimated total value
Value excluding VAT: £400,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
two.2.4) Description of the procurement
Factoring (Property Management) is an important business function to the Group, and it recognises a need to:
-Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account.
-Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings.
-Manage the recharge of buildings insurance and the issue of related documents.
-Manage direct debit payments and allow customers to set this up electronically via their online account.
-Manage the process of property sales, including solicitors’ letters and apportionment of charges based on date of sale/purchase.
-Produce accurate and relevant reports on financial, repairs and customer activity.
-Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat)
-Hold templates for customer communication, e.g. invoice, letters, and account statements.
-Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required.
-Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met.
-Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s).
two.3) Estimated date of publication of contract notice
2 September 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
Please see refer to the PIN Questionnaire attached to this Notice. If you are interested in this tender opportunity, please complete and return this Questionnaire by the deadline stated within.
NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=771743.
(SC Ref:771743)