Section one: Contracting authority
one.1) Name and addresses
The Royal Borough of Kingston upon Thames
Guildhall, High Street
Kingston upon Thames
KT1 1EU
Telephone
+44 2085475000
Country
United Kingdom
NUTS code
UKI63 - Merton, Kingston upon Thames and Sutton
Internet address(es)
Main address
Buyer's address
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Care at Home & Reablement Flexible Framework
Reference number
DN502186
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The Royal Borough of Kingston Upon Thames is appointing to a "Flexible Framework Agreement" which includes provision for Home Care and Reablement Services consisting of multiple suitably qualified providers under which it can call off via direct awards. This procurement comprised of two Lots. Lot 1 for Care at Home Services and Lot 2 Reablement.
The "Flexible Framework Agreement" has been commissioned under the Light Touch Regime(implemented through regulations 74 - 77 of the Public Contract Regulations 2015). This Flexible Framework Agreement differs from those set up under the non-light touch regime in that the Council may exercise it's flexibility to periodically "open" the flexible framework for providers to submit applications to join, particularly if it needs to increase the capacity or respond to emerging needs. If the Council decides to open up the Flexible Framework Agreement for applications it will do so on the same terms and conditions and on the same criteria.
The duration of the Flexible Framework Agreement will be five years, plus two 12 month extension periods at the absolute sole discretion of the Council, creating a maximum possible flexible framework term of seven years. Call off contracts will be of varying durations according to the assessed needs of service users.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £57,412,490
two.2) Description
two.2.1) Title
Lot 1 Care at Home
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKI63 - Merton, Kingston upon Thames and Sutton
two.2.4) Description of the procurement
Lot 1 Care at Home:- this includes the provision of personal care to eligible people living in the community in their own homes with long-term care needs to enable them to live independently.
two.2.5) Award criteria
Quality criterion - Name: Service Delivery / Weighting: 15%
Quality criterion - Name: Knowledge and understanding / Weighting: 10%
Quality criterion - Name: Core and Flexible Approach / Weighting: 10%
Quality criterion - Name: Workforce Development and Wellbeing / Weighting: 15%
Quality criterion - Name: Outcomes / Weighting: 20%
Quality criterion - Name: Safeguarding of vulnerable adults / Weighting: 7.5%
Quality criterion - Name: Moving and handling / Weighting: 7.5%
Quality criterion - Name: Service development and innovation / Weighting: 5%
Quality criterion - Name: Managing information / Weighting: 5%
Quality criterion - Name: Social value / Weighting: 5%
Price - Weighting: 0%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot 2 Reablement
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKI63 - Merton, Kingston upon Thames and Sutton
two.2.4) Description of the procurement
Reablement services for people leaving hospital or receiving crisis interventions to avoid hospital attendance in the first place.
two.2.5) Award criteria
Quality criterion - Name: Service Delivery / Weighting: 15%
Quality criterion - Name: Reablement approach / Weighting: 20%
Quality criterion - Name: The Reablement Journey / Weighting: 15%
Quality criterion - Name: Outcomes / Weighting: 20%
Quality criterion - Name: Safeguarding of vulnerable adults / Weighting: 10%
Quality criterion - Name: Moving and Handling/Assistive technology / Weighting: 10%
Quality criterion - Name: Managing Information / Weighting: 5%
Quality criterion - Name: Social value / Weighting: 5%
Price - Weighting: 0%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2020/S 202-492106
Section five. Award of contract
Contract No
Lot 1 Care at Home
Lot No
1
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 July 2021
five.2.2) Information about tenders
Number of tenders received: 55
Number of tenders received by electronic means: 55
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Alpenbest Limited
60 Wensleydale Road, Hampton,
Middlesex
TW12 2LX
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
06528232
The contractor is an SME
No
five.2.3) Name and address of the contractor
Bright Star Care Service Ltd
Apsely House, 176 Upper Richmond Road,
London
SW15 2SH
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
09955376
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Carlcare Limited
Second Floor 5-7 Kingston Hill
Kingston Upon Thames
KT2 7PW
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
5762068
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Clarendon Home Care Ltd
185 Elm Road
Kingston upon Thames
KT2 6HY
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
4267561
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
CN Healthcare Ltd
12 Station Road Station Road,
Sutton
SM2 6BH
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
09459642
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Divine Motions Healthcare Services Ltd
140 The Broadway Stonecot Business Centre, Tolworth Broadway, Surbiton,
Surrey
KT6 7HT
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
11310439
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Enterprise Care Support Ltd
Mitcham Parish Centre Church Path Surrey
Surrey
CR4 3BN
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
First Choice Social Care & Housing Limited
Suite 1 First Floor 81 Old Church Road
London
E4 6ST
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
4533179
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
GLOBAL HOMECARE LTD
14 GLENEAGLE ROAD
LONDON
SW16 6AB
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
09822561
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
GOLDSMITH PERSONNEL LTD
GOLDSMITH PERSONNEL LTD 380 KINGSLAND ROAD HACKNEY
LONDON
E8 4AA
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
5050365
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Haven Care Ltd
416 Green Lane, Ilford,
Essex
IG3 9JX
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
06762521
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Helmar Care and Community Services Limited
Room 20 United Reformed Church, Eden Street,
Kingston Upon Thames
KT1 1HZ
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
1085423
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
HUMBLE HEALTHCARE LIMITED
9 Red Lion Court, Alexandra Road, Hounslow,
Middlesex
TW3 1JS
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
08864181
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Inspire Management Group Ltd
Siddeley House, Office 4-5, 50 Canbury Park Road,
Kingston Upon Thames
KT2 6LX
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
12206611
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
MNA HOME CARE SERVICES LTD
SABICHI HOUSE 5 WADSWORTH ROAD PERIVALE, GREENFORD
MIDDLESEX
UB6 7JD
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
6102135
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
My Homecare Kingston Ltd
17 Iris Road, West Ewell, Epsom,
Kingston Upon Thames
KT19 9NH
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
12084641
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
PRIORY CARE SERVICES LTD
84 FOXEARTH ROAD
SOUTH CROYDON
CR2 8EE
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
10850559
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Rapid Improvement Ltd
34-38 Upper Green East, Mitcham,
London
CR4 2PB
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
06129256
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
River Garden Care Ltd
Charles House 35 Widmore Road
Bromley
BR1 1RW
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
9131110
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
SOS Professional HomeCare Ltd
Trident Court, 1 Oakcroft Road, Chessington,
Surrey
KT9 1BD
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
9863939
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Support Direct Limited
Hanwell Community Centre, Westcott Crescent,
London
W7 1PD
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
08491746
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Clarity Ventures Ltd
Suite 7 Link House 140 Tolworth Broadway
Kingston
KT6 7HT
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
09586562
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Wandle Healthcare Services Ltd
10 Park Road, Smallfield, Horley,
Surrey,
RH6 9RZ
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
08816033
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Westminster Homecare Ltd
1 Cooden Sea Road, Bexhill on Sea,
East Sussex,
TN39 4SJ
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
03353584
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £52,162,490
Section five. Award of contract
Contract No
Lot 2 Reablement
Lot No
2
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
19 July 2021
five.2.2) Information about tenders
Number of tenders received: 41
Number of tenders received by electronic means: 41
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Absolute Care Services Ltd
Courtyard House, 45 Church Street, Epsom,
Surrey,
KT17 4PW
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
04574534
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Alpenbest Limited
60 Wensleydale Road, Hampton,
Middlesex
TW12 2LX
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
06528232
The contractor is an SME
No
five.2.3) Name and address of the contractor
MNA HOME CARE SERVICES LTD
SABICHI HOUSE 5 WADSWORTH ROAD PERIVALE
GREENFORD MIDDLESEX
UB6 7JD
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
6102135
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
My Homecare Kingston Ltd
17 Iris Road, West Ewell, Epsom,
Surrey,
KT19 9NH
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
12084641
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Nomase Care Ltd
64 Floathaven Close,
London
SE28 8SN
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
08859648
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Rapid Improvement Ltd
34-38 Upper Green East, Mitcham,
England,
CR4 2PB
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
06129256
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Support Direct Limited
Hanwell Community Centre, Westcott Crescent,
London
W7 1PD
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
08491746
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Wandle Healthcare Services Ltd
10 Park Road, Smallfield, Horley,
Surrey,
RH6 9RZ
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Westminster Homecare Ltd
1 Cooden Sea Road, Bexhill on Sea,
East Sussex,
TN39 4SJ
Country
United Kingdom
NUTS code
- UKI63 - Merton, Kingston upon Thames and Sutton
National registration number
03353584
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £5,250,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
London Borough of Kingston Upon Thames
Guildhall 2, High Street
Kingston
KT1 1EU
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The Royal Borough of Kingston upon Thames
Guildhall 2, High Street
Kingston Upon Thames
KT1 1EU