Section one: Contracting authority
one.1) Name and addresses
Transport for Wales
3 Llys Cadwyn, Taff Street
Pontypridd
CF37 4TH
Country
United Kingdom
NUTS code
UKL - Wales
Internet address(es)
Main address
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Transport
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Mobility-as-a-Service (MaaS) Technology Partner
two.1.2) Main CPV code
- 72200000 - Software programming and consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
Transport for Wales (Trafnidiaeth Cymru) (TfW) exists to drive forward the Welsh Government's vision of a high quality, safe, integrated, affordable and accessible transport network of which the people of Wales are proud.
We are potentially seeking a Mobility-as-a-Service (MaaS) Technology Partner (“MaaS Tech Partner”) to work with TfW and our existing third-party mobile app and web development partners to transition our Mobile App(s) and Website(s) into a holistic multimodal service.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,500,000
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 60200000 - Railway transport services
- 60140000 - Non-scheduled passenger transport
- 63520000 - Transport agency services
- 71311200 - Transport systems consultancy services
two.2.3) Place of performance
NUTS codes
- UKL - Wales
two.2.4) Description of the procurement
Transport for Wales (Trafnidiaeth Cymru) (TfW) exists to drive forward the Welsh Government's vision of a high quality, safe, integrated, affordable and accessible transport network of which the people of Wales are proud.
We are potentially seeking a Mobility-as-a-Service (MaaS) Technology Partner (“MaaS Tech Partner”) to work with TfW and our existing third-party mobile app and web development partners to transition our Mobile App(s) and Website(s) into a holistic multimodal service.
Our digital platforms will be positioned as a trusted digital travel companion for every journey in Wales and we aim to provide a user experience which is Honest, Useful, Human and Engaging.
Transport for Wales is primarily known as the Train Operating Company in Wales and our digital multimodal solutions need to seamlessly integrate with rail information systems and ticketing systems to provide consistent high-quality rail customer information.
The potential Technology Partner will need to have proven and mature technology solutions for Multimodal Journey Planning and Mobility Retail, that can be adapted to become fully bilingual in Welsh and English, and provide us with fully supported and managed digital services that we can integrate into our existing digital platforms.
Key functionality we are looking to include are:
- Origin/Destination search
- Door-to-door journey planning
- Turn-by-turn directions
- Disruption notifications
- Multimodal retail for bus, DRT, coach, bike hire, car clubs, e-scooters and taxis handing off to Rail retail at the appropriate point.
- Comprehensive rail journey planning, facilities information and disruption information
- Promoting journeys using Contactless EMV on our future metro networks
- Providing comprehensive bus information and ticketing in support of TfW taking a central role in a franchised bus network
- Behavioural Change / Gamification capabilities to promote modal-shift
- Advanced Walking & Cycling directions
- Comprehensive coverage of Welsh Language, including adapting data feeds and formats to accommodate Welsh language where it isn’t available.
- Welsh Interactive Transport Maps – both Topographic and Schematic – with real-time information and supporting Welsh streetnames and placenames
- Making accessible travel easy
- Supporting digital accessibility needs
- Integrating with our customer contact / support services
- Generating useful Travel Demand and Usage Insights
- Modular design with APIs available for future integrations and innovations
In support of delivering this we expect the supplier to also offer capabilities in:
- User Experience / User Interface Design, Prototyping and Validation
- Customer Analytics design to generate and validate digital insights
- Integration advisory services, providing direction to our third-party developers for integrating MaaS Tech solutions.
The potential MaaS Tech Partner will work with us for a duration of 5 years, with an option for a 2-year extension.
If procured, we expect to follow an Open Tender process via Sell2Wales to procure a preferred supplier.
We are undertaking market engagement to inform our potential final Invitation to Tender and will be hosting a virtual supplier collaboration event on Tuesday 21st February at 13:00 (GMT) followed by a survey questionnaire that should be submitted by 17:00 GMT on Tuesday 7th March. Following receipt of the questionnaire we may choose to hold limited supplier 1-to-1s to ask further clarification questions but no further information will be provided by TfW during these 1-to-1s.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 65
Price - Weighting: 35
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Suppliers interested in receiving more details regarding the specification, and in participating in the 1-2-1 sessions and/or the virtual supplier event, should register their interested here:
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-023417
Section five. Award of contract
Contract No
C001042.00
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 June 2024
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 6
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Hitachi Rail
60 Ludgate Hill
London
EC4M7HX
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £2,500,000
Section six. Complementary information
six.3) Additional information
(WA Ref:142758)
six.4) Procedures for review
six.4.1) Review body
High Court
Royal Courts of Justice, The Strand
London
WC2A 2LL
Telephone
+44 2079477501
Country
United Kingdom