Section one: Contracting authority/entity
one.1) Name and addresses
NHS England
7&8 Wellington Place
Leeds
LS1 4AP
Contact
Danielle McCulloch
england.commercialqueries@nhs.net
Country
United Kingdom
NUTS code
UKE - Yorkshire and the Humber
Internet address(es)
Main address
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Primary Care Support England
Reference number
C1985
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.2) Description
two.2.2) Additional CPV code(s)
- 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
- 48490000 - Procurement software package
- 48814000 - Medical information systems
- 48900000 - Miscellaneous software package and computer systems
- 48814200 - Patient-administration system
- 48814400 - Clinical information system
- 66520000 - Pension services
- 48445000 - Customer Relation Management software package
- 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
- 48180000 - Medical software package
- 48430000 - Inventory management software package
- 48444000 - Accounting system
- 48812000 - Financial information systems
- 64000000 - Postal and telecommunications services
- 66170000 - Financial consultancy, financial transaction processing and clearing-house services
- 72000000 - IT services: consulting, software development, Internet and support
- 75100000 - Administration services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 85120000 - Medical practice and related services
- 85130000 - Dental practice and related services
- 85140000 - Miscellaneous health services
- 85160000 - Optician services
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKE4 - West Yorkshire
two.2.4) Description of the procurement at the time of conclusion of the contract:
Contract for the delivery of the Primary Care Support Services, which are essential administration services that underpin Primary Care in England.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
1 September 2015
End date
31 August 2025
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2014/S 220-389139
Section five. Award of contract/concession
Contract No
C1985
Title
Primary Care Support England
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
9 May 2025
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
CAPITA BUSINESS SERVICES LTD
First Floor, 2 Kingdom Street, Paddington
London
W2 6BD
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02299747
Internet address
The contractor/concessionaire is an SME
No
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £408,000,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
NHS England
Wellington House, 133-135 Waterloo Rd
London
SE1 8UG
Country
United Kingdom
Internet address
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 85100000 - Health services
seven.1.2) Additional CPV code(s)
- 48814000 - Medical information systems
seven.1.3) Place of performance
NUTS code
- UKE - Yorkshire and the Humber
seven.1.4) Description of the procurement:
A modification to NHS England's contract for the delivery of the Primary Care Support Services, which are essential administration services that underpin Primary Care in England. The modification agrees between the Parties to extend the Contract for a period of 18 months and confirms timeframes for invoking the Termination Assistance Period, provided for within the Contract. This modification is made in accordance with the safe harbour of Regulation 72(1)(b) of the Public Contract Regulations 2015. In addition, we do not consider this to be a substantial modification and so the modification is also made in accordance with the safe harbour of Regulation 72(1)(e) of the Public Contracts Regulations 2015.
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
1 September 2025
End date
31 August 2028
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£576,400,734
seven.1.7) Name and address of the contractor/concessionaire
CAPITA BUSINESS SERVICES LTD
First Floor, 2 Kingdom Street, Paddington
London
W2 6BD
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
02299747
Internet address
The contractor/concessionaire is an SME
No
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
A modification to NHS England's contract for the delivery of the Primary Care Support Services, which are essential administration services that underpin Primary Care in England. The modification agrees between the Parties to extend the Contract for a period of 18 months and confirms timeframes for invoking the Termination Assistance Period, provided for within the Contract. This modification is made in accordance with the safe harbour of Regulation 72(1)(b) of the Public Contract Regulations 2015. In addition, we do not consider this to be a substantial modification and so the modification is also made in accordance with the safe harbour of Regulation 72(1)(e) of the Public Contracts Regulations 2015.
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
Extension required to allow for a sufficient time to complete a procurement exercise. This will ensure uninterrupted service delivery during the re-procurement period and a safe transition and exit from the incumbent supplier to the new contract arrangements when it is awarded and established.
This Contract was procured under the Public Contract Regulations 2015 and the contract modification is executed under the safe harbour permitted in Regulation 72(1)(b) PCR 2015.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £408,000,000
Total contract value after the modifications
Value excluding VAT: £490,500,000