Section one: Contracting authority/entity
one.1) Name and addresses
University of South Wales
Procurement Manager, University of South Wales, Finance Dept, Llantwit Road
Pontypridd
CF37 1DL
Contact
Tina Struebig
tina.struebig@southwales.ac.uk
Country
United Kingdom
NUTS code
UKL - Wales
Internet address(es)
Main address
Buyer's address
https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0315
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Enquiry Management, Conversion & Admissions Services
Reference number
1812
two.1.2) Main CPV code
- 75121000 - Administrative educational services
two.1.3) Type of contract
Services
two.1.4) Short description
Lot 1:
The supply of a service that will seek to optimise and manage both ‘UK’ and ‘International’ enquiries from prospective students and facilitate and drive a higher rate of conversion from enquiry to application and from offer to enrolment. The University anticipates that the service will be intensely utilised during key student recruitment periods, but will remain engaged throughout the year, to ensure support is available for key enquiry management and conversion activities. To achieve the above, USW anticipates that the service will work in close collaboration with in-house UK and International teams to deliver an integrated conversion plan. The University is seeking to procure and embed this service, at pace, with all activity up and running by Early October 2023.
Lot 2:
The University also wishes to obtain a service to handle Admissions processing and associated communications that are needed post application. The successful partner will be required to support the in-house Admissions Team with decision making and associated communications across a range of key markets. In the first instance, this will be international markets but there may be a need to extend this to UK admissions processing should our business needs require this.
Consideration for extended working days and hours, including weekends is required. This may also include the Christmas and New Year period. The service will be delivered in close partnership with existing in-house teams and will be required to provide visibility of processing activity and key service metrics, through the regular provision of management information.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2023/S 000-017370
Section seven. Changes
seven.1) Information to be changed or added
seven.2) Other additional information
Additional information
Additional information
The below information is available to inform your tender submission.
1) Volumes of enquiries to be handled annually as part of the service
We would anticipate approximately 80,000-90,000 pre applicants being managed annually as part of this service.
2) Volumes of (international) applications to be processed annually for the service (Lot 2)
We anticipate that the admissions consultants will be required to assess and make decisions on between 300 and 400 applications a week based on current demand but please note that we are looking for some degree of flexibility in the arrangement and would like to be able to adjust this according to business need.
3) Volumes of offer-holders that will require conversion in the service annually
We would expect around 40,000-45,000 offer holders to be engagement with via this service annually.