Section one: Contracting authority
one.1) Name and addresses
London Borough of Barnet
2 Bristol Avenue
Colindale London
NW9 4EW
Telephone
+44 2083597212
Country
United Kingdom
NUTS code
UKI71 - Barnet
Internet address(es)
Main address
Buyer's address
https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA1146
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Experience Platform: Prior Information Notice
two.1.2) Main CPV code
- 48445000 - Customer Relation Management software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
This event is an opportunity for London Borough of Barnet to present their requirements for a new Customer Experience Platform and to explain to vendors how they can be part of this.
two.1.5) Estimated total value
Value excluding VAT: £250,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48510000 - Communication software package
two.2.3) Place of performance
NUTS codes
- UKI71 - Barnet
two.2.4) Description of the procurement
This event is an opportunity for London Borough of Barnet to present their requirements for a new Customer Experience Platform and to explain to vendors how they can be part of this.
Barnet Council is embarking on an ambitious transformation programme to deliver the priorities outlined in Our Plan for Barnet, 2023 to 2026. Key to delivery is an ambition to reshape and improve the way our residents access our services. The Cx platform will enable a more joined up ‘front door’ for our residents and businesses and those that study and work in the borough. Re-designing it to ensure those with more complex or multiple needs are offered a more proactive and personalised service. Equality is at the foundation of everything we do, and it will be important any solution enables all our residents to access the support and information they need, recognising individual circumstance and accessibility requirements.
The Resident Experience Team has already started to engage with residents about what this will look like, and their outputs inform the requirements document.
London Borough of Barnet are looking for a Customer Experience Platform which will
- enable a more proactive and personalised experience, making it simpler to access council services and provide greater transparency and proactive updates
- enable a joined-up Council for our staff, residents, and businesses to provide a more holistic experience
- provide real time accessible insight to shape and re-design services around the needs of our customers
- bring innovation and agility to enable solution design that is iterative and able to be truly co-designed with our residents, staff and stakeholders maximising impact and value
A detailed requirements document will be issued following registration and before the event
two.2.14) Additional information
The event will be held via MS Teams on 25 July 2023 at 11am. A link to the event will be issued following registration.
two.3) Estimated date of publication of contract notice
25 September 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
To register for this event please send an email to procurement@barnet.gov.uk stating 'Cx Platform – Market Engagement Event' in the title line and provide email address(es) of all attendees. A link to the event will be sent no later than 20th July 2023.
If procurement of a Cx Platform proceeds, it will take place in September 2023. Date is subject to change.
NB This is a Market Engagement Event, London Borough of Barnet do not guarantee a tender will be issued following the event.
(MT Ref:229832)