Tender

Oracle Fusion Support

  • City & County of Swansea

F02: Contract notice

Notice identifier: 2023/S 000-019852

Procurement identifier (OCID): ocds-h6vhtk-03e0da

Published 11 July 2023, 5:01pm



Section one: Contracting authority

one.1) Name and addresses

City & County of Swansea

Civic Centre

Swansea

SA1 3SN

Email

procurement@swansea.gov.uk

Telephone

+44 1792637242

Country

United Kingdom

NUTS code

UKL18 - Swansea

Internet address(es)

Main address

http://www.swansea.gov.uk/dobusiness

Buyer's address

https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0254

one.3) Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at

https://etenderwales.bravosolution.co.uk

Additional information can be obtained from the above-mentioned address

Tenders or requests to participate must be submitted electronically via

https://etenderwales.bravosolution.co.uk

one.4) Type of the contracting authority

Regional or local authority

one.5) Main activity

General public services


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Oracle Fusion Support

Reference number

CCS/22/303

two.1.2) Main CPV code

  • 72261000 - Software support services

two.1.3) Type of contract

Services

two.1.4) Short description

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely.

The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.

two.1.6) Information about lots

This contract is divided into lots: No

two.2) Description

two.2.2) Additional CPV code(s)

  • 72261000 - Software support services
  • 72253000 - Helpdesk and support services
  • 72250000 - System and support services
  • 72212781 - System management software development services

two.2.3) Place of performance

NUTS codes
  • UKL18 - Swansea
Main site or place of performance

Civic Centre, Swansea, Wales, UK

two.2.4) Description of the procurement

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes.

The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.

two.2.5) Award criteria

Quality criterion - Name: Quality / Weighting: 60

Price - Weighting: 40

two.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months

36

This contract is subject to renewal

Yes

Description of renewals

Up to 48 month extension option

two.2.10) Information about variants

Variants will be accepted: No

two.2.11) Information about options

Options: No

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No


Section three. Legal, economic, financial and technical information

three.1) Conditions for participation

three.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents

three.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents


Section four. Procedure

four.1) Description

four.1.1) Type of procedure

Open procedure

four.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement: Yes

four.2) Administrative information

four.2.2) Time limit for receipt of tenders or requests to participate

Date

11 August 2023

Local time

12:00pm

four.2.4) Languages in which tenders or requests to participate may be submitted

English, Welsh

four.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months: 4 (from the date stated for receipt of tender)

four.2.7) Conditions for opening of tenders

Date

14 August 2023

Local time

12:00pm


Section six. Complementary information

six.1) Information about recurrence

This is a recurrent procurement: No

six.3) Additional information

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132945

(WA Ref:132945)

The buyer considers that this contract is suitable for consortia.

six.4) Procedures for review

six.4.1) Review body

High Court

Royal Courts of Justice, The Strand

London

WC2A 2LL

Telephone

+44 2079477501

Country

United Kingdom