Section one: Contracting authority
one.1) Name and addresses
Hartlepool Borough Council
Civic Centre, Victoria Road
Hartlepool
TS24 8AY
Contact
Mrs Karen Cooper
karen.cooper@hartlepool.gov.uk
Telephone
+44 1429523009
Country
United Kingdom
NUTS code
UKC11 - Hartlepool and Stockton-on-Tees
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Managed IT Support Services
Reference number
DN623119
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The Authority will be appointing a single service provider to deliver the Services. The new contract arrangement is anticipated to be a single sourced, full scope ICT managed services contract as described in Document 3. The new service provider will be responsible for service integration and management across the ICT landscape, working collaboratively with the Authority to input to, and deliver against, the overall ICT Strategy. The Authority’s inhouse ICT team are anticipating managing the relationship with the Directorates and working with the new service provider to ensure coordinated and controlled ICT development, change and embracing continuous, user centric, improvement. A high level overview of the Services is: - Service Integration and Service Management - End User Computing - Service Desk - Hosting and Data Centre Services - Network Services - Application Support and Development - Procurement – Hardware / Software - Project Management - Managed Print
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 30200000 - Computer equipment and supplies
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKC11 - Hartlepool and Stockton-on-Tees
two.2.4) Description of the procurement
Hartlepool Borough Council are conducting a procurement for the provision of full scope ICT managed services via Restricted Process to replace an existing arrangement that expires in September 2023.
Through this selection phase and a subsequent ITT phase, the Council will identify a single supplier to provide full scope ICT managed services for a maximum of 6 years (4+1+1) with effect from September 2023.
This selection phase is open to all potential providers of full scope ICT managed services and interested providers will be required to complete a Pre-Qualification Questionnaire. The Council will down select five suppliers to proceed to the ITT phase based on the responses to the questionnaire.
Hartlepool Borough Council employs approximately 2,000 staff to deliver public services to a population of over 93,000 residents and has set out its ICT strategy that outlines how, over the coming years, the Council will improve services for its residents and employees by positioning ICT (and digital) as a business enabler. The Council is excited about working with providers who can help shape and deliver the Council's ambitions.
A high-level service specification is available for reference (Document 3), however, the scope of the procurement can be summarised as:
Service Integration and Service Management
• Full ICT support and integration services across multiple service components including operational management of Council-owned 3rd party contracts; continual service improvement and user-centric ways of working; asset, licence and configuration management; using owned instance of ITSM toolset
End User Computing
• Provision of support and enabling services to allow end users to work ‘any time’ and ‘anywhere’. Includes support of physical devices (laptops, desktops & corporate tablets) and installed software, remote take-over
Service Desk
• UK based single point of contact for end users; Provides self-help and multi-channel contact; Targets first contact resolution; passes user records on to other resolver groups; provision and deployment of applicable ITSM toolset
Hosting and Data Centre Services
• Manage existing hosting environment in 3rd party data centre facility; expertise on design and migration to future cloud-based alternative; manage full life cycle of supported services; DR/BC provision
Network Services
• Office WiFi & LAN; Inter-site connections; Dark fibre link, Outbound connectivity (internet, PSN); Network services (DNS, DHCP, WiFi Certs, Firewall, Monitoring); SIP trunking and session controller management
Application Support and Development
• Facilitate and coordinate application maintenance services and provision of lifecycle management of the application estate against an application strategy
Procurement – Hardware / Software
• Single point of contact for the procurement of all Council ICT hardware, ensuring value for money purchase of defined equipment
Project Management
• Provision of resources to support the Council in delivering programmes and projects across a wide range of ICT activities
• Managed Print
Coordinate and manage print services to support the Council’s printing, scanning, and copying requirements through an incumbent sub-contractor
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
Yes
Description of renewals
4, 5 or 6 years dependent on extension options
two.2.9) Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
19 August 2022
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: 4, 5 or 6 years dependent on extension options
six.4) Procedures for review
six.4.1) Review body
Hartlepool Borough Council
Hartlepool
Country
United Kingdom