Section one: Contracting authority
one.1) Name and addresses
NHS England
7-8 Wellington Place
Leeds
LS1 4AP
Contact
Jacqueline Powell
Telephone
+44 7919528167
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
National Cancer Patient Experience Survey 2025-2029
Reference number
C283380
two.1.2) Main CPV code
- 79311000 - Survey services
two.1.3) Type of contract
Services
two.1.4) Short description
National Cancer Patient Experience Survey 2025-2029
two.1.5) Estimated total value
Value excluding VAT: £3,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79311000 - Survey services
two.2.3) Place of performance
NUTS codes
- UKE - Yorkshire and the Humber
Main site or place of performance
Leeds
two.2.4) Description of the procurement
The 2025-2029 contract will include preparation of the survey materials; sending out questionnaires; receiving and managing responses and producing outputs. The survey currently uses a ‘mixed mode’ methodology. Questionnaires are sent by post and two reminder letters are sent to non-responders. Each letter includes information about how to complete the questionnaire online.
NHS England are interested in updating the survey methodology to encourage online completion and/or maximise response rate. This may involving using SMS reminders whilst continuing to provide paper to minimise bias. Suppliers will be encouraged to suggest methodologies which increases online completion without impacting non-response bias or response rate.
The current survey results are actively used by providers, Cancer Alliances and charities to identify where care is working well and how NHS cancer services across England can be improved. The survey supports the objectives set out in "Achieving world-class cancer outcomes: a strategy for England 2015-2020" and the NHS Long Term Plan Implementation Framework which explains that "Cancer Alliances will need to set out how the plans will address unwarranted variation, improve patient experience, and be supported by appropriate workforce."
two.2.14) Additional information
To register your interest in this project and access and to access details for this opportunity, please go to NHS England's e-Tendering portal, Atamis at: https://health-family.force.com/s/Welcome. You can then search for the opportunity and access any further information by searching for “C283380 National Cancer Patient Experience Survey 2025-2029”. Clarification questions and RFI responses must be submitted via the NHS England’s e-Tendering portal, Atamis. The deadline for asking clarification questions will close on 5 July, NHS England will respond to all clarification questions by 10 July and the deadline for RFI responses to be submitted is 12 noon Friday 19 July 2024.
Any procurement conducted as a result of this notice will be advertised separately and any and all organisations wishing to participate in the procurement exercise will need to respond to that procurement advertisement as and when it is published, anticipated to be advertised early September 2024.
two.3) Estimated date of publication of contract notice
2 September 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No