Section one: Contracting authority
one.1) Name and addresses
Forestry England
Coldharbour Lane
Bristol
BS16 1EJ
arran.price@forestryengland.uk
Telephone
+44 3000674000
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Other activity
Forestry
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Call Centre
Reference number
FEE/0844
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
Forestry England is looking to procure a call handling and information services which will be provided to Forestry England and Forest Services customers, suppliers and emergency services.
two.1.5) Estimated total value
Value excluding VAT: £500,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
UNITED KINGDOM
two.2.4) Description of the procurement
Forestry England is looking to procure a call handling and information services which will be provided to Forestry England and Forest Services customers, suppliers and emergency services. This will include providing answers and information relevant to the enquiry or pass the call onto the relevant person within the organisation all within agree SLA/KPI’s.
We wish to inform the market in advance that a procurement exercise in relation to the above provision may be undertaken and seek expressions of interest from contractors interested in working with us in delivering these requirements.
The services will be required between the hours of 8:30 – 17:00, as well as an out of hours emergency service provision. SLA/KPI reporting and provision of management information will also form part of the required service provision.
There will be no requirement to make the service accesable to people with disabilities or whose first language is not English.
two.2.14) Additional information
This Prior Information Notice (PIN) serves to alert the marketplace to this potential opportunity and Forestry England invites interested prospective contractors to lodge an initial expression of interest in this opportunity by submitting their details electronically, through the Delta eSourcing portal.
two.3) Estimated date of publication of contract notice
13 September 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Bristol:-Call-centre./Z78UXZ89AC
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/Z78UXZ89AC
GO Reference: GO-2021813-PRO-18735516