Section one: Contracting authority
one.1) Name and addresses
Southern Housing
59-61 Clerkenwell Road
London
EC1M 5LA
procurement@southernhousing.org.uk
Telephone
+44 8001216060
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
http://www.southernhousing.org.uk
Buyer's address
https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Call Centre Solution
two.1.2) Main CPV code
- 64200000 - Telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Lowest offer: £1,941,906 / Highest offer: £5,234,110 taken into consideration
two.2) Description
two.2.2) Additional CPV code(s)
- 51300000 - Installation services of communications equipment
- 64210000 - Telephone and data transmission services
- 64220000 - Telecommunication services except telephone and data transmission services
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKJ - South East (England)
- UKI - London
two.2.4) Description of the procurement
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.
two.2.5) Award criteria
Quality criterion - Name: specification / Weighting: 30
Quality criterion - Name: requirements / Weighting: 5
Quality criterion - Name: applications / Weighting: 15
Quality criterion - Name: maintenance / Weighting: 10
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-030913
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
29 March 2024
five.2.2) Information about tenders
Number of tenders received: 23
Number of tenders received from SMEs: 5
Number of tenders received from tenderers from other EU Member States: 23
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 23
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
8x8 UK Limited
Oxford House, Bell Business Park
Aylesbury
HP19 8JR
Telephone
+44 3330165053
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Lowest offer: £1,941,906 / Highest offer: £5,234,110 taken into consideration
Section six. Complementary information
six.3) Additional information
(MT Ref:232206)
six.4) Procedures for review
six.4.1) Review body
Public Procurement Review Service
Cabinet Office
London
publicprocurementreview@cabinetoffice.gov.uk
Telephone
+44 3450103503
Country
United Kingdom
Internet address
https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit