Section one: Contracting authority
one.1) Name and addresses
North West Ambulance Service NHS Trust
Chorley New Road
Bolton
BL1 5DD
Contact
Sara Costello
Country
United Kingdom
Region code
UKD - North West (England)
Internet address(es)
Main address
Buyer's address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Clinical Audit Tool
Reference number
NWAS-TR-18-24
two.1.2) Main CPV code
- 72268000 - Software supply services
two.1.3) Type of contract
Services
two.1.4) Short description
North West Ambulance Service, referred herein as the Trust is looking into market options to procure a clinical audit tool (CAT) that will support the clinical audit of patient care delivered by the Trust remotely and on scene.
Remote care is provided by the Trust’s Integrated Contact Centre (ICC) which combines service users who call the 999 and 111 service. Calls received create a patient incident which are managed through:
- Command, control and communicate computer aided dispatch (C3 CAD) for 999 calls; and,
- Single Patient Management System (SPMS) for 111 calls.
Depending on the primary triage code designated by either NHS Pathways (NHSP), NHS Pathways Clinical Consultation System (PaCCS) or Manchester Triage System (MTS) the patient incident may be resolved remotely either through hear and treat or referral. Secondary triage can be initiated to provide clinical oversight as appropriate.
Clinical audits for ICC check that staff are achieving performance standards and are a combination of:
- Live audits, i.e. listening into live calls; and,
- Retrospective audits, i.e. replaying a random selection of calls
Depending on the triage outcome remote care will not be possible and clinicians will need to be dispatched to provide on scene care. On scene care can be delivered by clinicians from either the Trusts Paramedic Emergency Services (PES) or Urgent and Emergency Care (UEC) teams. On scene care could result in see and treat or conveyance outcomes. These outcomes will be recorded on the Trusts Electronic Patient Record (EPR) which inform the Ambulance Clinical Quality Indicator (ACQI) and Out-of-Hospital Cardiac Arrest Outcomes (OHCAO) registry returns.
The output from the CAT shall provide reports to satisfy regulatory reporting requirements as well as the ability to output aggregable data for the Trust to generate reports for performance feedback from organisational level down to individual.
two.1.5) Estimated total value
Value excluding VAT: £50,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD36 - Greater Manchester North West
Main site or place of performance
North West Ambulance Service NHS Trust
Ladybridge Hall
399 Chorley New Road
Bolton
BL1 5DD
two.2.4) Description of the procurement
The output from the CAT shall provide reports to satisfy regulatory reporting requirements as well as the ability to output aggregable data for the Trust to generate reports for performance feedback from organisational level down to individual level.
The Trust is seeking information about what solutions currently exist and is interested in learning about what information you would need to scope, cost and plan for the delivery of a product to meet these requirements.
two.2.14) Additional information
Please contact to express an interest, further information will be provided.
two.3) Estimated date of publication of contract notice
25 June 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes