Section one: Contracting authority/entity
one.1) Name and addresses
NORTHERN TRAINS LIMITED
GEORGE STEPHENSON HOUSE, TOFT GREEN
YORK
Y016JT
Contact
Holly Peters
holly.peters@northernrailway.co.uk
Telephone
+44 7929708826
Country
United Kingdom
Region code
UK - United Kingdom
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.northernrailway.co.uk/
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Retail Managed Service
two.1.2) Main CPV code
- 63512000 - Sale of travel tickets and package tours services
two.1.3) Type of contract
Services
two.1.4) Short description
Provision of a Retail Managed Service that will enable a network of high street, convenience store and other outlets to retail rail tickets compliant with rail industry RSP (Rail Settlement Plan) accredited interface, standards and rules.
Rail Tickets issued through the Retail Managed Service network of Outlets will be both suitable and effective for use by passengers on the rail network in Great Britain.
The potential value of the contract will depend upon the degree to which the service is adopted by the travelling public as a payment option, since the majority of charges relate to a Transaction Fee.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £2,500,000
two.2) Description
two.2.2) Additional CPV code(s)
- 63512000 - Sale of travel tickets and package tours services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
Main site or place of performance
North of England.
two.2.4) Description of the procurement
Provision of a Retail Managed Service that will enable a network of high street, convenience store and other outlets to retail rail tickets compliant with rail industry RSP (Rail Settlement Plan) accredited interface, standards and rules.
Rail Tickets issued through the Retail Managed Service network of Outlets will be both suitable and effective for use by passengers on the rail network in Great Britain.
The potential value of the contract will depend upon the degree to which the service is adopted by the travelling public as a payment option, since the majority of charges relate to a Transaction Fee.
two.2.11) Information about options
Options: Yes
Description of options
Northern Trains Limited (Northern) may at its absolute discretion exercise an option to extend the agreement following the initial term. The extension period shall be no greater than 3 years.
two.2.14) Additional information
Northern Trains Limited in conjunction with a number of Train Operating Companies provide rail services across the North of England, retailing tickets through a diverse range of channels including ticket-vending machines, digital media and a small number of ticket offices at discrete rail station locations. Maintaining accessibility of the rail network and services to all elements of the travelling public is a key requirement and objective for all rail operators, including the need to facilitate the capability for customers to purchase rail tickets by either cash or bankcard.
Northern are seeking to appoint a Retail Managed Service provider that will enable a pilot scheme implementation of rail ticket retailing at convenience and other retail store's locations. The pilot scheme once implemented will be maintained and operated until a replacement service has been established by the rail industry. It is not felt that competitively tendering this requirement at this stage would be in the public interest, in terms of the cost associated, and given the limited pool of potential providers.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated without a prior call for competition
- The works, supplies or services can be provided only by a particular economic operator for the following reason:
- absence of competition for technical reasons
Explanation:
Northern Trains Limited (Northern) in conjunction with a number of Train Operating Companies provide rail services across the North of England, retailing tickets through a diverse range of channels including ticket-vending machines, digital media and a small number of ticket offices at discrete rail station locations. Maintaining accessibility of the rail network and services to all elements of the travelling public is a key requirement and objective for all rail operators, including the need to facilitate the capability for customers to purchase rail tickets by either cash or bankcard.
Northern are seeking to appoint a Retail Managed Service provider that will enable a pilot scheme implementation of rail ticket retailing at convenience and other retail store's locations. The pilot scheme once implemented will be maintained and operated until a replacement service has been established by the rail industry. It is not felt that competitively tendering this requirement at this stage would be in the public interest, in terms of the cost associated, and given the limited pool of potential providers.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
6 July 2023
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Payzone Bill Payments Limited
3rd Floor, 100 Wood Street
London
EC2 V7ER
Country
United Kingdom
NUTS code
- UKI - London
Companies House
11310918
Internet address
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Initial estimated total value of the contract/lot/concession: £2,500,000
Total value of the contract/lot/concession: £2,500,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Department for Transport
London
Country
United Kingdom