Section one: Contracting entity
one.1) Name and addresses
ABELLIO EAST MIDLANDS LIMITED
2nd Floor St Andrew's House,18-20 St Andrew Street
LONDON
EC4A3AG
Contact
Scott Selby
scott.selby@eastmidlandsrailway.co.uk
Telephone
+44 1332867000
Country
United Kingdom
NUTS code
UKF11 - Derby
Internet address(es)
Main address
https://eastmidlandsrailway.co.uk
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
http://redirect.transaxions.com/events/FhKQ5
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Railway services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Information Screens
two.1.2) Main CPV code
- 72400000 - Internet services
two.1.3) Type of contract
Services
two.1.4) Short description
This Notice has been published to establish an expression of interest leading to a tender (ITT) for the provision of East Midlands Railways (EMR) 'Customer Information Screens'
East Midlands Railway are seeking the opportunity to improve the provision of Customer Information at a number of EMR managed train stations by February 2023.
East Midlands Railway inherited a number of rural stations that do not provide any platform-based information to customers about the real-time operation of train services to/from the station, a key pain point for customers. A key business objective is to also provide enhanced journey information at larger stations to assist passengers with their end to end journeys, including station wayfinding, local transport and other relevant information, including ad-hoc and marketing messaging managed via EMR internal teams.
There is an opportunity to move away from traditional Customer Information screens to provide this information using outdoor/indoor information screens or stand-alone totems.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
two.2) Description
two.2.1) Title
Software/Hardware
Lot No
1
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKF - East Midlands (England)
Main site or place of performance
Multiple Sites across EMR Stations
two.2.4) Description of the procurement
East Midlands Railway are seeking the opportunity to improve the provision of Customer Information at a number of EMR managed train stations by February 2023.
East Midlands Railway inherited a number of rural stations that do not provide any platform-based information to customers about the real-time operation of train services to/from the station, a key pain point for customers. A key business objective is to also provide enhanced journey information at larger stations to assist passengers with their end to end journeys, including station wayfinding, local transport and other relevant information, including ad-hoc and marketing messaging managed via EMR internal teams.
There is an opportunity to move away from traditional Customer Information screens to provide this information using outdoor/indoor information screens or stand-alone totems.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
up to 2 x 12 month extensions
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
We require bidders to provide a cost model for both the initial term of 3 years and the 2x 12 month extension periods as stated in the tender documentation.
two.2) Description
two.2.1) Title
Enablement
Lot No
2
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKF - East Midlands (England)
Main site or place of performance
Across multiple EMR sites
two.2.4) Description of the procurement
East Midlands Railway are seeking the opportunity to improve the provision of Customer Information at a number of EMR managed train stations by February 2023.
East Midlands Railway inherited a number of rural stations that do not provide any platform-based information to customers about the real-time operation of train services to/from the station, a key pain point for customers. A key business objective is to also provide enhanced journey information at larger stations to assist passengers with their end to end journeys, including station wayfinding, local transport and other relevant information, including ad-hoc and marketing messaging managed via EMR internal teams.
There is an opportunity to move away from traditional Customer Information screens to provide this information using outdoor/indoor information screens or stand-alone totems.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
2 x 12 month extensions
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
We require bidders to provide a cost model for both the initial term of 3 years and the 2x 12 month extension periods as stated in the tender documentation.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
9 August 2022
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
9 August 2022
Local time
12:01pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
To register your interest in this notice you should submit an expression of interest via the link in section I.3 to then receive the full tender documentation.
The tender documentation must be completed and any requested supporting information uploaded to the WAX digital portal before the Tender cut-off date of the 9/08/2022.
The Tender Cut-off date is the 8/04/2022
The Utilities Contracts Regulations 2016 ("Regulations") in accordance with their terms apply to this procurement. The issue of this Invitation to tender (ITT) and the selection of any Bidder and any other document, contact or conduct in connection with this ITT constitutes acceptance by East Midlands Railway that the Regulations apply to the Project covered by this ITT.
The procurement process as described in this document (the ITT Process) and any subsequent contract awarded will be subject to English law and the exclusive jurisdiction of the English courts. By participating in the ITT Process a Bidder agrees to be bound by the above conditions and limitations. This Important Notice must be read in conjunction with all instructions to Bidders contained within this document. Bidder means each legal entity issued with an ITT and invited to participate in this ITT Process.
six.4) Procedures for review
six.4.1) Review body
Abellio East Midlands Limited
Derby
Country
United Kingdom