Section one: Contracting authority
one.1) Name and addresses
NHS CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD (ICB)
Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove, Ely, Cambridgeshire CB7 4EA
Ely
CB7 4EA
Contact
Paulo Sousa-Cabral
Country
United Kingdom
Region code
UKH12 - Cambridgeshire CC
NHS Organisation Data Service
QUE
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
PROVISION OF PATIENT TRANSPORT SERVICES (PTS) FOR THE CAMBRIDGESHIRE AND PETERBOROUGH INTEGRATED CARE BOARD (ICB
Reference number
WHISP-187
two.1.2) Main CPV code
- 85112000 - Hospital support services
- EA27 - For non-emergency patient
- LA32 - For paramedical use
two.1.3) Type of contract
Services
two.1.4) Short description
The ICB has re-designed the way Patient Transport Services are specified in Cambridgeshire and Peterborough. They are looking for stand-alone services for specific cohorts of patients which have varying needs.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £117,164,911
two.2) Description
two.2.1) Title
Lot 1 - Specialist Transport and Non- planned (STAN)
Lot No
1
two.2.2) Additional CPV code(s)
- 85143000 - Ambulance services
- EA27 - For non-emergency patient
- LA32 - For paramedical use
two.2.3) Place of performance
NUTS codes
- UKH11 - Peterborough
- UKH12 - Cambridgeshire CC
two.2.4) Description of the procurement
This service will provide eligible patients with transport for the following types: Discharges, including ED; Interfacility Transfers; High Dependency Transfers; End of Life (EoL); Bariatric (excluding Renal Dialysis Bariatric).
The service provider will be an integral partner across the system and their service will have a significant impact on the performance of patient flow across the healthcare system.
The Provider will be required to work in collaboration with the other providers of the overall PTS service to ensure a seamless and high quality service is delivered to all service users.
two.2.5) Award criteria
Quality criterion - Name: SERVICE DELIVERY / Weighting: 20.25
Quality criterion - Name: MOBILISATION / Weighting: 4.5
Quality criterion - Name: QUALITY AND GOVERNANCE / Weighting: 8
Quality criterion - Name: WORKFORCE / Weighting: 4
Quality criterion - Name: IM&T / Weighting: 4.5
Quality criterion - Name: INFORMATION GOVERNANCE / Weighting: 3
Quality criterion - Name: PATIENT & STAKEHOLDER EXPERIENCE, ENGAGEMENT & COMMUNICATION / Weighting: 3.75
Quality criterion - Name: SOCIAL VALUE / Weighting: 10
Quality criterion - Name: FINANCIAL MODEL / Weighting: 40
Cost criterion - Name: 1. Contract Value / Weighting: 20
Cost criterion - Name: 2. Cash flow / Weighting: 10
Cost criterion - Name: 3. ITT Correlation / Weighting: 5
Cost criterion - Name: 4. Net zero/Carbon Reduction Savings / Weighting: 5
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Lot 2 - Planned Patient Transport Service (PPTS)
Lot No
2
two.2.2) Additional CPV code(s)
- 85112200 - Outpatient care services
- 85143000 - Ambulance services
two.2.3) Place of performance
NUTS codes
- UKH11 - Peterborough
- UKH12 - Cambridgeshire CC
two.2.4) Description of the procurement
The service will provide transport to the patients whose journeys are planned in advance, such as Renal Dialysis, Community Mental Health, Outpatients, Admissions. The service will ensure that patients and service user are picked up and collected in a timely manner, with regular and accurate reminders and estimated time of arrival.
The Provider will be required to work in collaboration with the other providers of the overall PTS service to ensure a seamless and high quality service is delivered to all service users.
two.2.5) Award criteria
Quality criterion - Name: SERVICE DELIVERY / Weighting: 20.25
Quality criterion - Name: MOBILISATION / Weighting: 4.5
Quality criterion - Name: QUALITY AND GOVERNANCE / Weighting: 8
Quality criterion - Name: WORKFORCE / Weighting: 4
Quality criterion - Name: IM&T / Weighting: 4.5
Quality criterion - Name: INFORMATION GOVERNANCE / Weighting: 3
Quality criterion - Name: EQUALITIES / Weighting: 2
Quality criterion - Name: PATIENT & STAKEHOLDER EXPERIENCE, ENGAGEMENT & COMMUNICATION / Weighting: 3.75
Quality criterion - Name: SOCIAL VALUE / Weighting: 10
Quality criterion - Name: FINANCIAL MODEL / Weighting: 40
Cost criterion - Name: 1. Contract Value / Weighting: 20
Cost criterion - Name: 2. Cash flow / Weighting: 10
Cost criterion - Name: 3. ITT Correlation / Weighting: 5
Cost criterion - Name: 4. Net zero/Carbon Reduction Savings / Weighting: 5
two.2.11) Information about options
Options: Yes
Description of options
Possibility of extending the term for another 5 years beyond the initial contracted term at the ICB's discretion
two.2) Description
two.2.1) Title
Lot 3 - Booking Eligibility Centre (BEC)
Lot No
3
two.2.2) Additional CPV code(s)
- 85141220 - Advisory services provided by nurses
two.2.3) Place of performance
NUTS codes
- UKH11 - Peterborough
- UKH12 - Cambridgeshire CC
two.2.4) Description of the procurement
This service will handle all telephony Eligibility Assessments and Bookings during core hours and direct calls appropriately to the Transport Providers (Lot 1 and 2) outside of these hours. They will provide a customer service/enquiry service and work in collaboration with the two transport services to ensure a seamless high quality Patient Transport Service is delivered across the healthcare system.
two.2.5) Award criteria
Quality criterion - Name: SERVICE DELIVERY / Weighting: 20.25
Quality criterion - Name: MOBILISATION / Weighting: 6
Quality criterion - Name: QUALITY AND GOVERNANCE / Weighting: 7.5
Quality criterion - Name: WORKFORCE / Weighting: 3
Quality criterion - Name: IM&T / Weighting: 5
Quality criterion - Name: INFORMATION GOVERNANCE / Weighting: 3
Quality criterion - Name: EQUALITIES / Weighting: 2
Quality criterion - Name: PATIENT & STAKEHOLDER EXPERIENCE, ENGAGEMENT & COMMUNICATION / Weighting: 3.25
Quality criterion - Name: SOCIAL VALUE / Weighting: 10
Quality criterion - Name: FINANCIAL MODEL / Weighting: 40
Cost criterion - Name: 1. Contract Value / Weighting: 20
Cost criterion - Name: 2. Cash flow / Weighting: 10
Cost criterion - Name: 3. ITT Correlation / Weighting: 5
Cost criterion - Name: 4. Net zero/Carbon Reduction Savings / Weighting: 5
two.2.11) Information about options
Options: Yes
Description of options
Possibility of extending the term for another 5 years beyond the initial contracted term at the ICB's discretion
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-017257
Section five. Award of contract
Lot No
Lot 1
Title
Specialist Transport and Non- planned
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 January 2024
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
ERS Transition - trading as EMED Group Limited
Leeds
Country
United Kingdom
NUTS code
- UKE42 - Leeds
Companies House
10783395
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £32,572,803.02
Section five. Award of contract
Lot No
Lot 2
Title
Planned Patient Transport Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
22 January 2024
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
ERS Transition - trading as EMED Group Limited
Leeds
Country
United Kingdom
NUTS code
- UKE42 - Leeds
Companies House
10783395
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £71,928,911.31
Section five. Award of contract
Lot No
Lot 3
Title
Booking Eligibility Centre
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
22 January 2024
five.2.2) Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
ERS Transition - trading as EMED Group Limited
Leeds
Country
United Kingdom
NUTS code
- UKE42 - Leeds
Companies House
10783395
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £10,182,169.96
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
NHS Cambridgeshire & Peterborough ICB
ELy
Country
United Kingdom