Scope
Description
The Royal Borough of Windsor and Maidenhead (RBWM) is preparing to commission a new Domestic Abuse (DA) Support Service. To ensure that the service meets local needs and aligns with best practices, we are engaging with the market to gather insights from potential providers. The information collected will inform/play part in the development of the service specification for new contract provisions.
We invite interested organisations to complete this questionnaire and share their views on service /delivery challenges, opportunities and innovation.
Contract dates (estimated)
- 1 April 2026 to 31 March 2028
- 2 years
Main procurement category
Services
CPV classifications
- 85300000 - Social work and related services
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Engagement
Engagement deadline
20 May 2025
Engagement process description
The Royal Borough of Windsor and Maidenhead (RBWM) is preparing to commission a new Domestic Abuse (DA) Support Service. To ensure that the service meets local needs and aligns with best practices, we are engaging with the market to gather insights from potential providers. The information collected will inform/play part in the development of the service specification for new contract provisions.
We invite interested organisations to complete the attached questionnaire and share their views on service /delivery challenges, opportunities and innovation. Please be reminded that this is not the Invitation to Tender and participation in this market engagement does not constitute a commitment to bid but will help shape our approach.
Please be reminded that this is not the Invitation to Tender and participation in this market engagement does not constitute a commitment to bid but will help shape our approach.
MARKET ENGAGEMENT QUESTIONNAIRE
(please complete and email to sophie.swadling@rbwm.gov.uk by 20th of May 2025)
A. Organisational Information
1. Organisation Name:
2. Registered Address:
3. Contact Name & Position:
4. Contact Email & Telephone:
5. Organisation Type (e.g., Charity, Private Provider, Public Sector, Social Enterprise):
6. Do you currently provide domestic abuse services? (Yes/No)
o If yes, where and how long for?
7. Are you part of any existing DA partnerships, frameworks, or networks?
________________________________________
B. Challenges, Innovation & Sustainability
8. What, in your view, are the key challenges in delivering DA services?
9. What innovations, emerging practices or different approaches can be implemented to enhance DA services?
10. How do you ensure service sustainability and scalability, particularly in limited funding environment?
________________________________________
C. Collaboration & Partnership Working
11. Are there any specific gaps in the partnership working arrangements for DA services, that you have experienced recently which you believe should be always addressed promptly?
_______________________________________
D. Measuring Outcomes & Impact
12. How do you measure the impact and effectiveness of your services? Examples of your KPIs/ service levels (if possible) would be appreciated.
________________________________________
E. Contractual Considerations
13. What contract length would you consider as optimal in terms of planning for provision of a stable and effective DA support service and why?
14. Are there any specific risks or challenges you foresee in the commissioning and delivery of DA services for RBWM, which would prevent you from bidding for this service?
________________________________________
F.Additional
15. Please share any other comments/ information about this with us
Thank you very much for your participation.
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Procedure
Special regime
Light touch
Contracting authority
Royal Borough of Windsor & Maidenhead
- Public Procurement Organisation Number: PJQM-1124-QDHW
St Ives Road
Maidenhead
SL6 1RF
United Kingdom
Email: procurement@rbwm.gov.uk
Website: https://rbwm.gov.uk
Region: UKJ11 - Berkshire
Organisation type: Public authority - sub-central government