Scope
Description
To keep pace with evolving customer, societal and economic expectations, manage the growing tax gap, and modernise its workforce and technology to be future fit and continuously improve, HMRC must execute an ambitious transformation agenda. Delivery of our five-year transformation outcomes will be a complex and significant undertaking. This will necessitate a fundamental step change in how we run and change our services in order to transform across the entire organisation and increase our flexibility for the future.
By 2029/30, our vision is to operate as a digital first tax and customs administration which enables individuals and businesses to get their tax right and have greater certainty over their tax obligations. To achieve this, we need to deliver a set of outcomes through our transformation portfolio that will modernise our technology estate and ensure our IT systems remain resilient and secure, enable 80%+ of all customer interaction to be digital, bring in £6.5bn additional tax revenue.
This significant undertaking will require all parts of our organisation to be more innovative, bold and efficient in how we lead, deliver and embed change.
We are looking for a strategic and delivery partner who will support, coach and help us to deliver as we:
1. Test, Critique and Embed a Service Ownership Model: Support and work with HMRC colleagues to understand the conditions for success, to develop and land our operating model and ways of working and to coach the organisation on the journey to develop user centric, adaptive and iterative services - using HMRC's current transformation challenges to implement a different approach.
2. Land iterative change effectively and efficiently: Increasing the capacity for, and quality of, change by implementing iterative improvements.
3. Increase our capability working side-by-side with HMRC colleagues to deliver agreed pieces of our backlog.
4. Implement new, AI-driven, and digital iterative ways of working: Accelerate end-to-end changes across various project sizes and complexities.
5. Upskill and educate: Ensure that leadership and teams are equipped to drive and support the transformation agenda, providing learning and skills to embrace digital and new ways of working and setting the tone for the required cultural change.
6. Provide strategic leadership support for transformation: Partner HMRC's Executive Committee and senior leadership community to institute new ways of working, and foster a culture that enables agile, innovative approaches to designing and running services to thrive. Advise and help ExCom to deliver on opportunities to address structural organisational design opportunities that would accelerate the pace of change. Provide expert strategic advice on an ad hoc basis to both the Exchequer Secretary and the Permanent Secretaries on Digital Transformation, AI and how to deliver user driven change at pace.
And ultimately ensure that we deliver on our ambitious plans.
Total value (estimated)
- £14,000,000 excluding VAT
- £16,800,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 4 August 2025 to 3 August 2027
- Possible extension to 3 August 2028
- 3 years
Description of possible extension:
12 month optional extension
Main procurement category
Services
CPV classifications
- 79400000 - Business and management consultancy and related services
Contract locations
- UK - United Kingdom
Participation
Technical ability conditions of participation
Participation in this tender will be restricted to the providers who best demonstrate their technical capability to deliver the requirement.
It is mandatory for any interested suppliers to register on the new CENTRAL DIGITAL PLATFORM which is part of the enhanced Find a Tender Service.
HMRC welcomes interest from all suitable suppliers, particularly SMEs and VCSEs.
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Submission type
Tenders
Tender submission deadline
3 June 2025, 10:00am
Submission address and any special instructions
This procurement will be conducted by way of an eSourcing event using HMRC's SAP Ariba eSourcing Portal. Please ensure you are registered with the eSourcing Portal to gain access to the procurement documentation when it is released which will contain full details of the requirement.
If you are not already registered, the registration link is: http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration
As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made.
Once you have obtained 'your organization's account ID' number, please email stephen.shaw@hmrc.gov.uk and copy in robert.carline@hmrc.gov.uk with your:
• Contract title and Reference
• Your organisation's HMRC SAP Ariba account ID
• Your organisation name
• Your name
• Your email address
• Your telephone number.
Once you have complied with the foregoing you will receive an e-mail confirming access to the procurement event.
Further information about HMRC's procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm
If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
1 August 2025
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Technical Capability - Delivering Iterative Changes | Quality | 25% |
| Technical capability - Service Ownership capability | Quality | 25% |
| Technical capability - Developing Capabilities across an organisation | Quality | 20% |
| Technical Capability - Setting Direction | Quality | 10% |
| Technical Capability - Removing Blockers | Quality | 10% |
| Technical capability - Effective Knowledge Transfer | Quality | 10% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
An initial Supplier Qualification stage will be conducted to shortlist capable suppliers. This will involve completion of a Selection Questionnaire and response to a number of case studies.
Shortlisted suppliers will then be invited to submit a response to an Invitation To Submit Initial Tender (ITSIT).
Following receipt of the ITSIT, The Authority reserves the right to further shortlist before entering a period of Negotiation should the stage be deemed appropriate.
Contracting authority
HM Revenue & Customs
- Public Procurement Organisation Number: PVMW-8599-JZNJ
100 Parliament Street
London
SW1A 2BQ
United Kingdom
Contact name: Steve Shaw
Email: Stephen.shaw@hmrc.gov.uk
Region: UKI32 - Westminster
Organisation type: Public authority - central government