Section one: Contracting authority
one.1) Name and addresses
NHS Shared Business Services Limited
Three Cherry Trees Lane
Hemel Hempstead
HP2 7AH
Contact
Phil Wood
Country
United Kingdom
NUTS code
UK - United Kingdom
Companies House
05280446
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Other type
Public Sector Framework Provider https://www.sbs.nhs.uk/nhs-sbs-about-us
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHS SBS DIGITAL DICTATION, SPEECH RECOGNITION & OUTSOURCED TRANSCRIPTION SERVICES (SBS10505)
Reference number
SBS10505
two.1.2) Main CPV code
- 72212314 - Voice recognition software development services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Shared Business Services Limited (NHS SBS) act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework.
NHS SBS intends to put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. These include, but are not limited to existing manual transcription services and automated software and hardware based services that are made available by on premise, or cloud based IT solutions to provide these services. The Framework will also cover complimentary ancillary devices, and new services or devices that may become relevant over the lifetime of the Framework Agreement.
Our Approved Organisation list can be found on:
https://sbs.nhs.uk/proc-framework-agreements-support
We are committed to working with suppliers who are dedicated to Sustainability and Social Value and there will be a significant weighting on these elements in the tender.
two.1.5) Estimated total value
Value excluding VAT: £150,000,000
two.1.6) Information about lots
This contract is divided into lots: Yes
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
The Lot structure is indicative at this stage and will be confirmed in any resultant Contract Notice.
two.2) Description
two.2.1) Title
Digital Dictation (Fixed)
Lot No
1A
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72212314 - Voice recognition software development services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Capital purchase of hardware/software goods and services for Digital Dictation. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024.
two.2) Description
two.2.1) Title
Digital Dictation (SaaS)
Lot No
1B
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72212314 - Voice recognition software development services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Pay-as-you-go/price per line cost or software subscription cost for Digital Dictation Services. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024.
two.2) Description
two.2.1) Title
Speech Recognition (Fixed)
Lot No
2A
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72212314 - Voice recognition software development services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Capital purchase of hardware/software for additional or stand alone Speech and Voice recognition Services, including ambient and natural language processing technologies. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024. II.2.5) Award Criteria
Price is not the only award criterion and all criteria will be stated in the procurement documents.
two.2) Description
two.2.1) Title
Outsourced Transcription
Lot No
3
two.2.2) Additional CPV code(s)
- 32332100 - Dictating machines
- 32342450 - Voice recorders
- 32344110 - Voice-logging system
- 48311000 - Document management software package
- 48314000 - Voice recognition software package
- 48317000 - Word-processing software package
- 48517000 - IT software package
- 48900000 - Miscellaneous software package and computer systems
- 72212314 - Voice recognition software development services
- 72261000 - Software support services
- 72500000 - Computer-related services
- 79550000 - Typing, word-processing and desktop publishing services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Services to provide transcription from digital data files to written copy (hard or soft) of the data. Lots may be further defined following the outcome of this PIN. The new framework, subject to review and change, is expected to go live shortly after the existing framework (SBS/20/SM/WCC/9423) expires on 15 June 2024. II.2.5) Award Criteria
Price is not the only award criterion and all criteria will be stated in the procurement documents.
two.3) Estimated date of publication of contract notice
15 December 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
This Prior Information Notice (PIN) is to signal an intention to commence market engagement with those within the Digital Dictation, Speech Recognition & Outsourced Transcription market.
If you wish to participate please complete and return the RFI (Request for Information) that can be obtained by emailing nsbs.digital@nhs.net . Please return completed forms direct via e-mail to nsbs.digital@nhs.net by 5.00pm on Friday the 4th of August 2023. NHS Shared Business Services Limited (NHS SBS) reserves the right to withdraw this notice at any time. NHS SBS is not bound to accept any proposals submitted by Bidders and is not liable for any costs incurred as a result of Bidders engaging with this process. This early market engagement exercise does not guarantee that a Procurement will take place and NHS SBS reserves the right to defer from any Procurement entirely.
NHS SBS intends to hold market engagement sessions during July and August 2023 with industry experts and suppliers interested in potentially bidding for the resulting Framework, please note, we will not review any RFI's received following these dates.
The value in II.1.5 is an indicative value over 4 years from 17 June 2024.
The date in II.3) is the estimated date of publication, please monitor Find a Tender Service https://www.find-tender.service.gov.uk/Search for the publication of the relevant high value contract notice.