Section one: Contracting authority/entity
one.1) Name and addresses
Hartlepool Borough Council
Civic Centre, Victoria Road
Hartlepool
TS24 8AY
Contact
Mrs Karen Cooper
karen.cooper@hartlepool.gov.uk
Telephone
+44 1429523009
Country
United Kingdom
NUTS code
UKC11 - Hartlepool and Stockton-on-Tees
Internet address(es)
Main address
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Assistive Technological Solution
Reference number
DN616974
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council is seeking submissions from suitably skilled and experienced organisations to work in partnership to design and build a service to provide assistive technological solutions to support people to maintain their independence in the community and contribute to the prevention of admissions to hospital and into long term residential and nursing care.
The service must
provide an immediate personal response service - 24hours a day, 7 days a week including bank holidays
be accredited with the Telecare Service Association (TSA) and respond to all calls in adherence with guidelines set by the TSA.
triage referrals which require a visit from HBC Direct Care & Support
ensure timely installation of reliable equipment following receipt of referral
provide prompt diagnosis of faulty equipment and either replace or repair within 24 hours.
ensure the system, and all ancillary equipment such as pendants and sensors are tested initially on installation and again at review
monitor utilisation
identify trends for service development and be responsive to changing landscape in technological solutions
identify solutions for individual recipients
complete full migration within 12 months of commencement of the contract
The initial contract term is 6 years with options to extend for a further 4 years subject to satisfactory performance and continued demand for the service.
The full requirements associated with the provision of the service will be given within the tender documents.
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
IV.2.7
Instead of
Date
29 July 2022
Local time
2:00pm
Read
Date
26 August 2022
Local time
2:00pm