Scope
Reference
S378
Description
Provision of an omni-channel Contact Centre telephony platform for the Council's Coporate Contact Centre. The Council is to enter into a new short term contract with an alternative platform provider, recommended by the contact centre software provider. This is a new short term contract to coincide with the contact centre existing software licence term.
Contract 1. Contact Centre Telephone Solution
Supplier
Contract value
- £187,200 including VAT
Below the relevant threshold
Date signed
11 March 2025
Contract dates
- 1 June 2025 to 31 May 2027
- 2 years
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKL15 - Central Valleys
Signed contract documents
Adam Lee Play Area March 2025.pdf
Procedure
Procedure type
Below threshold - without competition
Supplier
HYBRIT SERVICES LTD
- Companies House: 10479291
3 Building 3, Royal Ordnance Depot, Weedon Bec, Northamptonshire, United Kingdom,
Northampton
NN7 4PS
United Kingdom
Email: nigel.cox@hybrit.co.uk
Region: UKF24 - West Northamptonshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. Contact Centre Telephone Solution
Contracting authority
Rhondda Cynon Taf CBC
- Public Procurement Organisation Number: PDXZ-9391-VHZQ
2 Llys Cadwyn
Porth
CF37 4TH
United Kingdom
Contact name: Chris Phillips
Email: Christopher.Phillips@rctcbc.gov.uk
Website: http://www.rctcbc.gov.uk/
Region: UKL15 - Central Valleys
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Wales