Section one: Contracting authority
one.1) Name and addresses
Flintshire County Council
County Hall, Mold
Flintshire
CH7 6NA
Telephone
+44 1352701814
Country
United Kingdom
NUTS code
UKL23 - Flintshire and Wrexham
Internet address(es)
Main address
Buyer's address
https://www.sell2wales.gov.wales/
one.1) Name and addresses
Denbighshire County Council
Wynnstay Road
Ruthin
LL15 1YN
procurement@denbighshire.gov.uk
Telephone
+44 1824712612
Country
United Kingdom
NUTS code
UKL13 - Conwy and Denbighshire
Internet address(es)
Main address
https://www.denbighshire.gov.uk
Buyer's address
https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0280
one.2) Information about joint procurement
The contract involves joint procurement
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Social Services Client Information System
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
Flintshire County Council and Denbighshire County Council are looking to procure an integrated Social Services Client Information System to be used for recording data, case management and performance management.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKL23 - Flintshire and Wrexham
- UKL13 - Conwy and Denbighshire
Main site or place of performance
Flintshire and Denbighshire
two.2.4) Description of the procurement
The Authorities require a cloud based solution hosted externally to the Council but based in the UK. The system is required to be implemented to enable social services and associated services to manage all areas of case and performance management, including actions, measures and PIs.
The system will need to meet Welsh Language legislation and accessibility requirements.
The system must meet the requirements in the Social Services and Well Being Act (Wales) 2014
The need to modernise working practices is a high priority therefore the system would need to accommodate mobile working and provide the ability to access work remotely.
It is a requirement to be able to tailor the system to meet the needs of both Flintshire and Denbighshire County Council which will inevitably change over the duration of the contract. This includes the ability to create and customise user profiles with differing levels of access.
The system will need to manage and monitor all aspects of client information and case management easily without the requirement for the operator to depend on the use of any computer based coding language.
The system will facilitate the integration of data (data as defined by the Authority) from a range of sources which could include spreadsheets, SQL, or third party commercial products. Where APIs are required these would be designed by the contractor at the commencement of the contract and as necessary during the lifetime of contract, as an essential part of the product support expected from the contractor.
The system must have the capability to integrate with the Council’s Social Care Finance system allowing for the seamless and automated transfer of data such as client demographics or care plan data and suppliers will be required to details how this would function.
The system must be able to report on all the information contained within it. Any reporting function must have the ability to manipulate data and information, including narrative text on performance, without the dependency of needing any computer based coding language to extract it by the operator.
Reports and dashboards will need to be easily built by users using the system; they should be fully customisable with an interface that is simple to use; and flexible enough to be presented to any of the Authority’s stakeholders (internal or external). Reporting functions will be easily configured to include system and cloud/web dashboards and scorecards as well as reports that can be shared and communicated in a range of formats (e.g. PDF, Excel, presentation, HTML) and accessed from a range of devices (e.g. ipad, laptop).
The system must have the capability to be inter-operable with the Welsh Community Care Information System (WCCIS). Suppliers will be required to details how this would function.
two.2.14) Additional information
To express an interest please e-mail a short overview of your solution to procurement@flintshire.gov.uk by no later than 03/08/2022. Please ensure you only submit information that is relevant to the detail requested in the description above.
two.3) Estimated date of publication of contract notice
28 October 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
(WA Ref:122970)