Section one: Contracting authority/entity
one.1) Name and addresses
Department for Work and Pensions
Quarry House, Quarry Hill
Leeds
LS2 &UA
cd.uccontactcentrecommercialteam@dwp.gov.uk
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://www.gov.uk/government/organisations/department-for-work-pensions
Buyer's address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
The provision of Universal Credit (UC) Contact Centre Services
Reference number
2021-040904- 2021/S 000-008268-Project 23704
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
The contract will include the delivery of contact centre telephony services for Universal Credit customers to enable them to access information about UC services and will include the ability to on-board additional service lines of a similar nature during the lifetime of the contract.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2021/S 000-008268
Section seven. Changes
seven.1) Information to be changed or added
seven.2) Other additional information
The PIN is being cancelled due to Change in Strategy and Approach.