Section one: Contracting authority/entity
one.1) Name and addresses
The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS")
Gyle Square (NSS Head Office), 1 South Gyle Crescent
Edinburgh
EH12 9EB
Contact
Paul McKinney
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
http://www.nss.nhs.scot/browse/procurement-and-logistics
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Vaccination Platform Programme Extension (ServiceNow)
Reference number
NSSCOVID-19 -255d
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKM - Scotland
Main site or place of performance
Scotland
two.2.4) Description of the procurement at the time of conclusion of the contract:
ServiceNow has been implemented in NSS since 2017, as a platform with licenses for IT Service Management (e.g. Incident, Change
Request, Problem Management), IT Business Management – now known as Strategic Portfolio Management (Demand, Project Portfolio
Management, Agile Development, Resource Management), App Engine (Custom App) licenses, Integration Hub (Integration to O365 and
other services within NSS), Database encryption & Discovery.
When Covid-19 hit, ServiceNow was quickly identified as a key solution to meet a range of urgent and critical needs with many
capabilities deployed into live production. The ServiceNow Case Management System (CMS) has been in-use by the National Contact
Tracing Centre, all NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented on
the NSS’s existing ServiceNow platform.
In November 2020, NSS on behalf of Scottish Government, were commissioned to urgently build and implement a National Vaccination
Scheduling System (NVSS) for Covid-19 Vaccinations. This solution allows citizens in Scotland to be able to view appointments, schedule
& reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and
reporting across the scheduling components and inventory.
The NVSS licenses and associated infrastructure, as well as the Contact Tracing CSM licenses, are the subject of this renewal.
two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
1 October 2021
End date
31 March 2023
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.2) Administrative information
four.2.1) Contract award notice concerning this contract
Notice number: 2021/S 000-027631
Section five. Award of contract/concession
Contract No
NSSCOVID-19 -255d
Title
Vaccination Platform Programme Extension (ServiceNow)
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract/concession award decision:
1 October 2021
five.2.2) Information about tenders
The contract/concession has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
ServiceNow
1 Bridge Street, Strata Building
Staines
TW18 4TW
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)
Total value of the procurement: £2,106,470.58
Section six. Complementary information
six.3) Additional information
(SC Ref:737301)
six.4) Procedures for review
six.4.1) Review body
Edinburgh Sheriff Court House
27 Chambers Street
Edinburgh
EH1 1LB
Telephone
+44 1312252525
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts:
An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.
The bringing of court proceedings against the Authority after the Framework Agreement has be entered into will not affect the Framework Agreement unless grounds for the imposition of special penalties under the Public Contracts (Scotland) Regulations 2015 can be established. Otherwise the remedies that may be awarded by the courts where the Framework Agreement has been entered into are limited to the award of damages.
Section seven: Modifications to the contract/concession
seven.1) Description of the procurement after the modifications
seven.1.1) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
seven.1.3) Place of performance
NUTS code
- UKM - Scotland
Main site or place of performance
Scotland
seven.1.4) Description of the procurement:
ServiceNow has been implemented in NSS since 2017, as a platform with licenses for IT Service Management (e.g. Incident, Change Request, Problem Management), IT Business Management – now known as Strategic Portfolio Management (Demand, Project Portfolio Management, Agile Development, Resource Management), App Engine (Custom App) licenses, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.
When Covid-19 hit, ServiceNow was quickly identified as a key solution to meet a range of urgent and critical needs with many
capabilities deployed into live production. The ServiceNow Case Management System (CMS) has been in-use by the National Contact
Tracing Centre, all NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented on the NSS’s existing ServiceNow platform.
In November 2020, NSS on behalf of Scottish Government, were commissioned to urgently build and implement a National Vaccination Scheduling System (NVSS) for Covid-19 Vaccinations. This solution allows citizens in Scotland to be able to view appointments, schedule & reschedule appointments. Other elements of the solution support case management for contact centre agents, inventory management and reporting across the scheduling components and inventory.
The NVSS licenses and associated infrastructure, as well as the Contact Tracing CSM licenses, are the subject of this renewal
seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession
Start date
1 October 2021
End date
31 March 2024
seven.1.6) Information on value of the contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession:
£2,757,531.42
seven.1.7) Name and address of the contractor/concessionaire
ServiceNow
1 Bridge Street, Strata Building
Staines
TW18 4TW
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor/concessionaire is an SME
Yes
seven.2) Information about modifications
seven.2.1) Description of the modifications
Nature and extent of the modifications (with indication of possible earlier changes to the contract):
Modification - Additional goods, services or works (regulation 72(1)(b)
seven.2.2) Reasons for modification
Need for additional works, services or supplies by the original contractor/concessionaire.
Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:
ServiceNow as a solution is Software as a Service (SaaS). Due to continuing requirement for the NVSS and CMS solutions to be in place as part of the NHSScotland response to Covid, there is therefore a requirement to extend the current instance and associated licenses.
seven.2.3) Increase in price
Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)
Value excluding VAT: £2,106,470.58
Total contract value after the modifications
Value excluding VAT: £2,757,531.42