Section one: Contracting authority
one.1) Name and addresses
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed
Bridgend
CF35 5LJ
Contact
Kathryn Criger
corporate.services@ombudsman.wales
Telephone
+44 1656644214
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA39790
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Invitation to Tender for Case Management Solution (CMS)
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £480,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS. It is expected that the CMS will be cloud-hosted, that the helpdesk support, system monitoring and maintenance work will generally be undertaken remotely and that the provider will use their own facilities and equipment to access the system.
two.2.5) Award criteria
Quality criterion - Name: Experitse, resource and customer service / Weighting: 30
Quality criterion - Name: Customer reviews / Weighting: 15
Quality criterion - Name: Equality, sustainability, Welsh language and social value / Weighting: 10
Price - Weighting: 45
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-028317
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
22 May 2024
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
COMPUTER APPLICATION SERVICES LTD
COMPUTER APPLICATION SERVICES LTD, 3/2 Quantum Court, Heriot-Watt Research Park South
Edinburgh
EH144AP
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £480,000
Section six. Complementary information
six.3) Additional information
Please note Appendix 2 is available in English only.
(WA Ref:142290)
six.4) Procedures for review
six.4.1) Review body
High Court Royal Courts of Justice
The Strand
London
WC2A 2LL
Telephone
+44 2079477501
Country
United Kingdom