Scope
Reference
RFS24-149
Description
Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.
Contract dates (estimated)
- 5 April 2026 to 4 April 2028
- 2 years
Main procurement category
Services
CPV classifications
- 32500000 - Telecommunications equipment and supplies
- 48333000 - Contact management software package
- 51340000 - Installation services of line telephony equipment
- 51350000 - Installation services of line telegraphy equipment
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Engagement
Engagement deadline
16 May 2025
Engagement process description
A Market Engagement questionnaire is available to view and complete on the Mercell YORtender site https://yortender.eu-supply.com/, reference number: 98932 . The Market Engagement will close on 16/05/2025 at 12:00
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Contracting authority
The Council of the City of Wakefield
- Public Procurement Organisation Number: PDZN-8179-PJQV
Wood Street
Wakefield
WF1 2HQ
United Kingdom
Contact name: Adam Blenkinsop
Region: UKE45 - Wakefield
Organisation type: Public authority - sub-central government