Section one: Contracting authority
one.1) Name and addresses
DERBY CITY COUNCIL
Corporation Street
Derby
DE1 2FS
Contact
Paul Hallsworth
Telephone
+44 1332640768
Country
United Kingdom
Region code
UKF11 - Derby
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
For the Provision of Extra Care Services
Reference number
TD2064
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Derby City Council is seeking to appoint homecare Service Providers, registered with the Care Quality Commission (CQC) for regulatory activity of 'personal care', to provide care and support services to adults living within Extra Care Housing (ECH) schemes. The provision is required 24 hours a day 7 days a week, and there are several distinct definitions, requirements, and functions to service delivery that, to clarify, differ from regular Homecare services.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £9,434,884
two.2) Description
two.2.1) Title
South
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKF - East Midlands (England)
two.2.4) Description of the procurement
Derby City Council is seeking to appoint homecare Service Providers, registered with the Care Quality Commission (CQC) for regulatory activity of 'personal care', to provide care and support services to adults living within Extra Care Housing (ECH) schemes. The provision is required 24 hours a day 7 days a week, and there are several distinct definitions, requirements, and functions to service delivery that, to clarify, differ from regular Homecare services.
The Service Provider(s) will be required to staff an onsite and exclusive team at each of the schemes. The Service Provider must occupy an onsite office space and be registered as a specific location with the CQC.
The successful Service Provider(s) will deliver services to three customer groups within the schemes, these are Full Customers, External Care Customers and Non-Care Customers, together described as Residents. The distinction between customer groups is determined by the following conditions:
• Full Customers will receive care and support as per an agreed care plan arranged via Derby City Council. Care will be commissioned in blocks of 15 minutes and will be operational 24 hours a day, 7 days a week
• External Care Customers are tenants of ECH who have a care package delivered by a home care agency that is different to the onsite Service Provider. This may be either a council commissioned package, direct payment or a privately commissioned care package
• Non-Care Customers are tenants of ECH that do not receive any planned care and support services from either the onsite Service Provider or an external home care agency.
Residents will have access to the 24/7 Core Wellbeing Service which must be adequately staffed and available 24 hours a day, 7 days a week. In summary, this service consists of the following key elements:
• Temporary unplanned care, day and night, for all Residents
• Emergency response during the day and night for all Residents
• Partnership working with the Housing Provider and other partners
For the relevant scheme, the Service Provider shall provide flexible and responsive services in relation to Adults utilising the assessment flat.
Service Providers shall develop models of Outreach Delivery within nearby proximity to the ECH Scheme.
Providers will be required to demonstrate competence in respect to all elements of service delivery and will be monitored according to all contract schedules and performance targets. Service Providers are expected to develop their service and to explore innovative methods or practices to support an ever-changing social care market.
The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give residents re-assurance if they have a care emergency.
• Lot 1 - South (Handyside and Sunnyfield Schemes)
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Cost criterion - Name: Cost / Weighting: 0
two.2.11) Information about options
Options: Yes
Description of options
One extension of up to 12 months
two.2) Description
two.2.1) Title
Central
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKF - East Midlands (England)
two.2.4) Description of the procurement
Derby City Council is seeking to appoint homecare Service Providers, registered with the Care Quality Commission (CQC) for regulatory activity of 'personal care', to provide care and support services to adults living within Extra Care Housing (ECH) schemes. The provision is required 24 hours a day 7 days a week, and there are several distinct definitions, requirements, and functions to service delivery that, to clarify, differ from regular Homecare services.
The Service Provider(s) will be required to staff an onsite and exclusive team at each of the schemes. The Service Provider must occupy an onsite office space and be registered as a specific location with the CQC.
The successful Service Provider(s) will deliver services to three customer groups within the schemes, these are Full Customers, External Care Customers and Non-Care Customers, together described as Residents. The distinction between customer groups is determined by the following conditions:
• Full Customers will receive care and support as per an agreed care plan arranged via Derby City Council. Care will be commissioned in blocks of 15 minutes and will be operational 24 hours a day, 7 days a week
• External Care Customers are tenants of ECH who have a care package delivered by a home care agency that is different to the onsite Service Provider. This may be either a council commissioned package, direct payment or a privately commissioned care package
• Non-Care Customers are tenants of ECH that do not receive any planned care and support services from either the onsite Service Provider or an external home care agency.
Residents will have access to the 24/7 Core Wellbeing Service which must be adequately staffed and available 24 hours a day, 7 days a week. In summary, this service consists of the following key elements:
• Temporary unplanned care, day and night, for all Residents
• Emergency response during the day and night for all Residents
• Partnership working with the Housing Provider and other partners
For the relevant scheme, the Service Provider shall provide flexible and responsive services in relation to Adults utilising the assessment flat.
Service Providers shall develop models of Outreach Delivery within nearby proximity to the ECH Scheme.
Providers will be required to demonstrate competence in respect to all elements of service delivery and will be monitored according to all contract schedules and performance targets. Service Providers are expected to develop their service and to explore innovative methods or practices to support an ever-changing social care market.
The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give residents re-assurance if they have a care emergency.
The Framework is split into three Lots as detailed below. Each Lot will be awarded to a single Service Provider.
• Lot 2 - Central (Cedar House and Parkview Schemes)
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Cost criterion - Name: Price / Weighting: 0
two.2.11) Information about options
Options: Yes
Description of options
One extension of up to 12 months
two.2) Description
two.2.1) Title
West
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKF - East Midlands (England)
two.2.4) Description of the procurement
Derby City Council is seeking to appoint homecare Service Providers, registered with the Care Quality Commission (CQC) for regulatory activity of 'personal care', to provide care and support services to adults living within Extra Care Housing (ECH) schemes. The provision is required 24 hours a day 7 days a week, and there are several distinct definitions, requirements, and functions to service delivery that, to clarify, differ from regular Homecare services.
The Service Provider(s) will be required to staff an onsite and exclusive team at each of the schemes. The Service Provider must occupy an onsite office space and be registered as a specific location with the CQC.
The successful Service Provider(s) will deliver services to three customer groups within the schemes, these are Full Customers, External Care Customers and Non-Care Customers, together described as Residents. The distinction between customer groups is determined by the following conditions:
• Full Customers will receive care and support as per an agreed care plan arranged via Derby City Council. Care will be commissioned in blocks of 15 minutes and will be operational 24 hours a day, 7 days a week
• External Care Customers are tenants of ECH who have a care package delivered by a home care agency that is different to the onsite Service Provider. This may be either a council commissioned package, direct payment or a privately commissioned care package
• Non-Care Customers are tenants of ECH that do not receive any planned care and support services from either the onsite Service Provider or an external home care agency.
Residents will have access to the 24/7 Core Wellbeing Service which must be adequately staffed and available 24 hours a day, 7 days a week. In summary, this service consists of the following key elements:
• Temporary unplanned care, day and night, for all Residents
• Emergency response during the day and night for all Residents
• Partnership working with the Housing Provider and other partners
For the relevant scheme, the Service Provider shall provide flexible and responsive services in relation to Adults utilising the assessment flat.
Service Providers shall develop models of Outreach Delivery within nearby proximity to the ECH Scheme.
Providers will be required to demonstrate competence in respect to all elements of service delivery and will be monitored according to all contract schedules and performance targets. Service Providers are expected to develop their service and to explore innovative methods or practices to support an ever-changing social care market.
The successful Service Provider will deliver services to two customer groups within these schemes, Full Customers (most of residents in each scheme) and 24/7 Only Customers, together described as Residents. The 24/7 Emergency Response Service is only required when responding to emergency calls and has been put in place to give residents re-assurance if they have a care emergency.
The Framework is split into three Lots as detailed below. Each Lot will be awarded to a single Service Provider.
• Lot 3 - West (Greenwich Gardens Scheme)
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Cost criterion - Name: Price / Weighting: 0
two.2.11) Information about options
Options: Yes
Description of options
One extension of up to 12 months
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-008764
Section five. Award of contract
Lot No
1
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 June 2024
five.2.2) Information about tenders
Number of tenders received: 52
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Profad Care Agency Limited
LOndon
Country
United Kingdom
NUTS code
- UKF - East Midlands (England)
Companies House
9636233
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £9,434,884
Section five. Award of contract
Lot No
2 and 3
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 June 2024
five.2.2) Information about tenders
Number of tenders received: 52
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Key 2 Care Limited t/a Derbyshire Care Services
Derby
Country
United Kingdom
NUTS code
- UKF - East Midlands (England)
Companies House
5380096
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £9,434,884
Total value of the contract/lot: £9,434,884
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Derby City Council
Derby
Country
United Kingdom