Scope
Reference
2598-RFQ-O
Description
On behalf of Great Yarmouth Borough Council, East Suffolk Council are looking to procure an Out of Hours Telephone Service Operator to receive and handle calls from local residents.
Total value (estimated)
- £50,000 excluding VAT
- £60,000 including VAT
Below the relevant threshold
Contract dates (estimated)
- 9 July 2025 to 8 July 2028
- 3 years
Main procurement category
Services
CPV classifications
- 64214200 - Telephone switchboard services
- 64220000 - Telecommunication services except telephone and data transmission services
- 79511000 - Telephone operator services
Participation
This procurement is reserved for
- Suppliers from Norfolk
- Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs)
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
27 May 2025, 5:00pm
Tender submission deadline
3 June 2025, 5:00pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Procedure
Procedure type
Below threshold - open competition
Contracting authority
Great Yarmouth Borough Council
- Public Procurement Organisation Number: PXDC-1245-VQNQ
Town Hall
Great Yarmouth
NR30 2QF
United Kingdom
Region: UKH15 - Norwich and East Norfolk
Organisation type: Public authority - sub-central government
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
East Suffolk Council
Summary of their role in this procurement: Managing Procurement on behalf of Great Yarmouth Borough Council
- Public Procurement Organisation Number: PLPP-1174-BHLX
Riverside, 4 Canning Road
Lowestoft
NR33 0EQ
United Kingdom
Contact name: Danielle Jubb
Email: danielle.jubb@eastsuffolk.gov.uk
Website: https://www.eastsuffolk.gov.uk/
Region: UKH14 - Suffolk