Section one: Contracting authority
one.1) Name and addresses
Newcastle City Council
Civic Centre
NEWCASTLE-UPON-TYNE
NE1 8QH
Contact
James Wood
Telephone
+44 1912777433
Country
United Kingdom
NUTS code
UKC22 - Tyneside
Internet address(es)
Main address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
007734 - Customer and Debtor Automated Engagement Platform
Reference number
007734 - Customer and Debtor Automated Engagement Platform
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Contract awarded to Voicescape Limited for a Customer and Debtor Automated Engagement Platform at a value of £249,000.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £249,000
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
two.2.4) Description of the procurement
Contract awarded to Voicescape Limited for a Customer and Debtor Automated Engagement Platform at a value of £249,000. 4 bids were received via an Open over threshold procurement exercise.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Price - Weighting: 30
two.2.11) Information about options
Options: Yes
Description of options
1 x 12 month option to extend is available
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-009585
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 July 2022
five.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Voicescape Limited
Salford
M5 3EQ
Country
United Kingdom
NUTS code
- UKD - North West (England)
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £249,000
Total value of the contract/lot: £249,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
N/A
N/A
Country
United Kingdom