Scope
Reference
C427867
Description
Suffolk & North East Essex ICB is looking for an IT provider to join them on their journey to improve and modernise the infrastructure in General Practice premises, to ensure that GP Practice and PCN staff have the right technology and support available when and where needed. The service they will commission will be in alignment to the Primary Care Digital Services Model.
Suffolk & North East Essex ICB is seeking a provider to deliver a stable, flexible IT system to support a collaborative, productive workforce. Specifically, they aim to:
• Spend public money wisely and well.
• Ensure staff throughout the ICS can work seamlessly in General Practice premises, and that staff from general practice can work seamlessly elsewhere in the ICS.
• Remove the barriers to staff being able to work from any location facilitating joined up working service models to be implemented.
• Maximise the investment in mobile technology, ensuring that devices can interface with the full range of functionality in practices, such as practice specific software and printing.
• Allow for flexible user self-service by provision of a standard software catalogue of options.
• Ensure that staff in general practice and PCN ARRS roles have smart digital foundations on which to grow the use of digital tools and delivery of the modern general practice model.
• Enable some IT tasks to be undertaken locally by the practice by suitably skilled empowered staff reducing staff frustration & time delays to end user local service provision.
• Support primary care staff employed at PCN level, ensuring that technology and access to systems is not a barrier to them being a productive member of the primary care clinical team.
• Leverage the benefits of the cloud architecture to deliver innovative GPIT support.
• Remove or reduce waits for replacement equipment through localised provision.
Any successfully appointed IT provider will be required to work in close collaboration with partner organisations across the ICS.
Total value (estimated)
- £5,201,500 excluding VAT
- £6,241,800 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 December 2026 to 30 November 2028
- Possible extension to 30 November 2031
- 5 years
Description of possible extension:
The initial contract term shall be 3 years, with the option to extend by a further 2 x 1 year Contract extension periods, up to a maximum Contract Term of 5 Years.
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Enquiry deadline
17 March 2026, 5:00pm
Tender submission deadline
1 April 2026, 2:00pm
Submission address and any special instructions
The Authority is utilising an electronic Tendering system ("E-Tendering Portal") to manage this procurement and communicate with Tenderers. Accordingly, there will be no hard copy documents issued to Tenderers and all communications with the Authority, including the submission of Tender responses, will be conducted solely via the following link: https://health-family.force.com/s/Welcome
Please search project reference: C427867 on the Atamis e-tendering portal.
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
18 June 2026
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Technical | Quality | 80% |
| Pricing | Price | 10% |
| Social Value | Quality | 10% |
Other information
Applicable trade agreements
- Government Procurement Agreement (GPA)
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Contracting authority
NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD
- NHS Organisation Data Service: QJG
Endeavour House, Russell Road
Ipswich
IP12BX
United Kingdom
Email: procurement@snee.nhs.uk
Region: UKH14 - Suffolk
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Northern Ireland
Other organisation
These organisations are carrying out the procurement, or part of it, on behalf of the contracting authorities.
East of England NHS Collaborative Procurement Hub
Summary of their role in this procurement: EoECPH is running the procurement process on behalf of Contracting Authority NHS Suffolk & North East Essex Integrated Care Board
- NHS Organisation Data Service: H6A5H
- Public Procurement Organisation Number: PXMB-9766-NLTH
Victoria House, Camlife, Cambridge Road, Fulbourn
Cambridge
CB21 5XA
United Kingdom
Region: UKH12 - Cambridgeshire CC