Scope
Reference
DN807805
Description
The Parking and Markets ICT Systems Procurement is crucial for enabling the Council’s responsibilities in parking enforcement, permits, suspensions, cycle hangars, markets, and shop fronts. These systems support Hackney in helping manage kerbside space, improving air quality, and delivering revenue. The council is seeking a shift towards a digital solution across nine separate lots and requires systems that will enable a shift in major policy changes, safeguard service continuity and is able to handle high-volume transactions across various teams. This procurement will adopt the Competitive Flexible Procedure under the Procurement Act 2023. A modular, multi-lot approach will be used to evaluate bids for interoperability, data migration, and deliverability throughout the lifetime of the contracts.
Total value (estimated)
- £10,000,000 excluding VAT
- £12,000,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 January 2027 to 31 December 2030
- Possible extension to 31 December 2036
- 10 years
Description of possible extension:
The Council may extend the contract by up to two further periods of 36 months each (maximum total term 10 years), subject to continued service need, satisfactory performance, and value for money. Any extension will be exercised in accordance with the contract terms and with appropriate notice to the supplier.
Main procurement category
Services
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKI41 - Hackney and Newham
Lot constraints
Description of how multiple lots may be awarded:
The procurement is divided into nine lots. Suppliers may bid for one or more lots. The Council intends to evaluate and award each lot separately, based on the published award criteria.
A supplier may be awarded multiple lots where this is assessed as best value for money and deliverable. Where multiple suppliers are appointed across different lots, the Council will require solutions to interoperate (e.g., open APIs and defined integration responsibilities) so that services operate as a coherent suite.
If a supplier submits bids for more lots than the Council is able to award to that supplier, the Council will apply the objective methodology set out in the tender documents to determine which lots are awarded (for example, awarding the lots where that supplier achieves the highest relative evaluation outcome and/or where overall value for money is strongest).
Lot 1. Penalty Charge Notices (PCNs)
Description
Covers the end-to-end processing and management of Penalty Charge Notices, including case management from issue through to closure, customer correspondence, evidence management, representations/appeals support, and reporting. The lot includes integration requirements to support enforcement channels (including on-street and CCTV enforcement where applicable), removals interfaces where relevant, payments and reconciliation, and debt recovery processes with enforcement agents.
Lot value (estimated)
- £2,800,000 excluding VAT
- £3,360,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 2. Permits and vouchers
Description
Includes end to end management of a comprehensive range of permits issued by the council, including resident, business, and all-zone permits, along with CCTV exemptions.
Lot value (estimated)
- £1,900,000 excluding VAT
- £2,280,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 3. Cycle hangars
Description
Management of cycle hangars and cycle parking in the borough.
Lot value (estimated)
- £400,000 excluding VAT
- £480,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 4. Parking suspensions
Description
Management of parking suspensions and relevant services.
Lot value (estimated)
- £500,000 excluding VAT
- £600,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 5. Parking infrastructure maintenance
Description
System for the management of all parking infrastructure such as signs, lines, machines and other relevant items.
Lot value (estimated)
- £400,000 excluding VAT
- £480,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 6. Markets, shop fronts and street trading
Description
A system for the management of market traders' licences, pitches, pavement licences, annual fees.
Lot value (estimated)
- £800,000 excluding VAT
- £960,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 7. Abandoned vehicle processing
Description
A system for end-to-end processing of abandoned vehicle reports, removals and FPNs.
Lot value (estimated)
- £600,000 excluding VAT
- £720,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 8. Cashless parking
Description
System for the provision and management of cashless parking payments across the borough.
Lot value (estimated)
- £2,000,000 excluding VAT
- £2,400,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Lot 9. Fixed penalty notices (FPNs)
Description
End-to-end processing of FPNs across relevant Council services, including abandoned vehicles, environmental enforcement and waste services, Markets and other future service areas.
Lot value (estimated)
- £600,000 excluding VAT
- £720,000 including VAT
Same for all lots
CPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.
Participation
Legal and financial capacity conditions of participation
Lot 1. Penalty Charge Notices (PCNs)
Lot 2. Permits and vouchers
Lot 3. Cycle hangars
Lot 4. Parking suspensions
Lot 5. Parking infrastructure maintenance
Lot 6. Markets, shop fronts and street trading
Lot 8. Cashless parking
Lot 9. Fixed penalty notices (FPNs)
Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents.
Lot 7. Abandoned vehicle processing
Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ legal and financial capacity to perform the contract. Full details will be set out in the tender documents
Technical ability conditions of participation
Lot 1. Penalty Charge Notices (PCNs)
Lot 2. Permits and vouchers
Lot 3. Cycle hangars
Lot 4. Parking suspensions
Lot 5. Parking infrastructure maintenance
Lot 6. Markets, shop fronts and street trading
Lot 7. Abandoned vehicle processing
Lot 8. Cashless parking
Lot 9. Fixed penalty notices (FPNs)
Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers’ technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents.
Particular suitability
Lot 1. Penalty Charge Notices (PCNs)
Lot 2. Permits and vouchers
Lot 3. Cycle hangars
Lot 4. Parking suspensions
Lot 5. Parking infrastructure maintenance
Lot 6. Markets, shop fronts and street trading
Lot 7. Abandoned vehicle processing
Lot 8. Cashless parking
Lot 9. Fixed penalty notices (FPNs)
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
15 April 2026
Submission type
Requests to participate
Deadline for requests to participate
15 May 2026, 11:59pm
Submission address and any special instructions
Tenders must be submitted electronically via the London Tenders Portal - https://www.londontenders.org/
Interested parties should register on the website and search for the the tender reference number: DN807805
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Suppliers to be invited to tender
Lot 1. Penalty Charge Notices (PCNs)
Lot 2. Permits and vouchers
Lot 3. Cycle hangars
Lot 4. Parking suspensions
Lot 5. Parking infrastructure maintenance
Lot 6. Markets, shop fronts and street trading
Lot 7. Abandoned vehicle processing
Lot 8. Cashless parking
Lot 9. Fixed penalty notices (FPNs)
1 to 999 suppliers per lot
Selection criteria:
per lot
Award decision date (estimated)
10 November 2026
Other information
Payment terms
Payment will be made by the Council within 30 days of receipt of a valid, correct and undisputed invoice, in accordance with the Council’s standard payment terms. Invoices will be submitted electronically in the format and to the address specified in the tender documents and contract. The Council may withhold payment of any disputed element of an invoice while the dispute is investigated, but will pay any undisputed amounts in line with the payment terms. Details of invoicing, supporting evidence requirements and dispute resolution arrangements will be set out in the contract.
Applicable trade agreements
- Government Procurement Agreement (GPA)
Procedure
Procedure type
Competitive flexible procedure
Competitive flexible procedure description
Procurement will proceed in stages, with down-selection at each phase and lot-based application as needed.
Stages include:
• Compliance and participation checks
• Q&A and demonstrations
• Dialogue, governance, and technical evaluation
• Final tender
The council may conclude the process at any stage if it finds the best supplier before the last phase.
Reduced tendering period
Yes
Qualifying planned procurement notice - minimum 10 days
Documents
Documents to be provided after the tender notice
Tender documents will be made available via the Council’s e-tendering portal when the tender notice is published. The documents will include the Invitation to Tender and supporting schedules/specifications and will be issued in line with the Council’s internal approvals and procurement timetable.
Contracting authority
London Borough of Hackney
- Public Procurement Organisation Number: PRZC-5592-DDDV
Hackney Service Centre
Hackney
E8 1DY
United Kingdom
Contact name: Brian Clark
Telephone: +44 2083563000
Email: brian.clark@hackney.gov.uk
Website: http://www.hackney.gov.uk
Region: UKI41 - Hackney and Newham
Organisation type: Public authority - sub-central government