Scope
Reference
project_18803
Description
The Home Office has awarded a contract for the provision of Debt Collection Services: Lot 1 - Initial Collection to Oriel Collections Ltd – Company number 04807044.
This lot covers the early-stage recovery of debts owed to the Home Office, including fines and penalties, charges, and staff overpayments. The supplier will undertake debtor engagement, tracing, repayment management and performance reporting to maximise recovery rates and reduce payment times.
The contract was awarded as an under-threshold concession contract under the Procurement Act 2023, following a competitive procurement process conducted through the Home Office Jaggaer eSourcing portal.
Lot 1. Initial Collection
Description
This lot covers early-stage debt recovery activity, including debtor contact by telephone, email, and letter; negotiation of payment plans; and non-legal efforts to recover outstanding debt owed to the Home Office.
Contract 1
Lots
Lot 1. Initial Collection
Supplier
Contract value
- £244,151 excluding VAT
- £292,981.20 including VAT
Below the relevant threshold
Award decision date
27 February 2026
Earliest date the contract will be signed
10 March 2026
Contract dates (estimated)
- 10 March 2026 to 10 March 2029
- Possible extension to 9 March 2030
- 4 years
Description of possible extension:
One year optional extension
Main procurement category
Services
CPV classifications
- 75242100 - Public-order services
- 75242110 - Bailiff services
- 79140000 - Legal advisory and information services
- 79941000 - Toll-collection services
Contract locations
- UK - United Kingdom
Information about tenders
Lot 1. Initial Collection
- 9 tenders received
- 9 tenders assessed in the final stage:
- 6 submitted by small and medium-sized enterprises (SME)
- 0 submitted by voluntary, community and social enterprises (VCSE)
- 1 supplier awarded contracts
- 8 suppliers unsuccessful (details included for contracts over £5 million)
Procedure
Procedure type
Below threshold - open competition
Special regime
Concession
Supplier
Oriel Collections Ltd
- Companies House: 04807044
3 Manchester Park
Cheltenham
GL51 9EJ
United Kingdom
Region: UKK13 - Gloucestershire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1
Contracting authority
Home Office
- Public Procurement Organisation Number: PWGC-6513-PQLZ
2 Marsham Street
London
SW1P 4DF
United Kingdom
Contact name: Asylum Support Procurement Team
Email: asylumsupportprocurementteam@homeoffice.gov.uk
Website: https://www.gov.uk/government/organisations/home-office
Region: UKI32 - Westminster
Organisation type: Public authority - central government