Section one: Contracting authority
one.1) Name and addresses
Norfolk County Council
County Hall, Martineau Lane
Norwich
Contact
Ian Hydes
Country
United Kingdom
NUTS code
UKH17 - Breckland and South Norfolk
Internet address(es)
Main address
Buyer's address
http://In-tendhost.co.uk/norfolkcc
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
http://In-tendhost.co.uk/norfolkcc
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
http://In-tendhost.co.uk/norfolkcc
Tenders or requests to participate must be submitted to the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Swaffham Area Demand Responsive Transport
Reference number
NCCT42190
two.1.2) Main CPV code
- 60112000 - Public road transport services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council wishes to procure a fully digitised demand responsive transport service with automatic and optimised route scheduling for residents south of the market town of Swaffham in West Norfolk to access services in the town and beyond. The proposed transport service will cover an area of approximately 85 square miles, 7000+ residents and over 20 villages and hamlets, to improve accessibility and connectivity. The service is expected to run from 0700 – 1900, Monday to Saturday. There is funding available for the purchase of a vehicle.The Council also wishes to procure an online application for the transport operator to plan journeys and for passengers to book and pay for their journeys.
two.1.5) Estimated total value
Value excluding VAT: £1,028,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Digitised demand responsive transport
Lot No
1
two.2.2) Additional CPV code(s)
- 60112000 - Public road transport services
two.2.3) Place of performance
NUTS codes
- UKH17 - Breckland and South Norfolk
two.2.4) Description of the procurement
Norfolk County Council wishes to procure a fully digitised demand responsive transport service, with automatic and optimised route scheduling, for residents south of the market town of Swaffham in west Norfolk, to access services in the town and beyond. The proposed transport service will cover an area of approximately 85 square miles, 7000+ residents and over 20 villages and hamlets, to improve accessibility and connectivity. The service is expected to run from 0700 – 1900, Monday to Saturday. The service will require different booking options and the service provider will need to offer a telephone booking service and accept online bookings via the application in Lot 2. There is funding available to procure a vehicle. The contract will be awarded for39 months, which is the length of the trial for which we have been allocated DfT funding, with an option to extend up to 8 years. It is expected that the successful bidder will engage with Norfolk County Council and local stakeholders to endeavour to make the service commercially sustainable after the initial period The service start is provisionally set at Jan 2022.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £912,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
39
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The initial contract will be for 39 months with the option to extend by 57 months. The value given is for the first 39 months.
two.2) Description
two.2.1) Title
Online transport application to plan journeys and take bookings and payments
Lot No
2
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 48813000 - Passenger information system
- 48332000 - Scheduling software package
two.2.3) Place of performance
NUTS codes
- UKH17 - Breckland and South Norfolk
two.2.4) Description of the procurement
The Council is seeking to award a contract for an online application to support the demand response transport service in the Swaffham area. The application should already be commercially available with an established customer base (we are not seeking to procure any software development).The solution should include functionality to:(1) manage the operation of the service (e.g. managing key stop and road information);(2) allow passengers to plan, book, update and pay for journeys in advance (one-off and regular journeys) and indicate any special requirements (e.g. wheel chair user, specific time requirements); (3) offer a range of ticket options; (4) provide comprehensive information to the passenger on their booking (e.g. pick-up time, delays) via the app and SMS;(5) provide dynamic dispatch and routing to optimise the service based on bookings received and using real-time information on traffic and connecting services;(6) allow the driver to log on/off, access route and passenger information and contact passengers/operations staff.The solution should also be able to integrate with other information systems (e.g. other bus services and ticket machines of other operators) and have a reporting facility with the ability to download data for analysis in other tools.The main aim of offering this technology is to incentivise people to use the service so it needs to be easy to use. It must be able to run on a range of devices, which potential passengers may have.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £116,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
39
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The contract will initially be for 39 months with the option to extend by 57 months. The value is for the first 39 months only and just for the Swaffham service. However, the Council reserves the right to extend the service provision to other vehicles within Norfolk on a pro rata basis.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
20 September 2021
Local time
10:00am
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 90 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
20 September 2021
Local time
10:05am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
six.4) Procedures for review
six.4.1) Review body
Norfolk County Council
Norwich
Country
United Kingdom