Section one: Contracting authority
one.1) Name and addresses
The Mayor and Commonalty and Citizens of the City of London
Guildhall
London
EC2P 2EJ
Contact
Charlotte@metaprocurement.org
Telephone
+44 2076063030
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
https://www.cityoflondon.gov.uk
Buyer's address
https://www.cityoflondon.police.uk/
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Fraud and Cyber Crime Reporting & Analysis Service Procurement
two.1.2) Main CPV code
- 79342300 - Customer services
two.1.3) Type of contract
Services
two.1.4) Short description
The Mayor and Commonalty and Citizens of the City of London (City of London Corporation) in its capacity as Police Authority for the City of London Police is looking to procure the next generation of services that together will support Action Fraud and the National Fraud Intelligence Bureau (NFIB)
The City of London Corporation intends to award up to three (3) separate contracts. Each service is described in more detail within the Procurement Documentation
The Services consist of a single national point of contact for members of the public and organisations that have been victims of fraud and cyber crime to report details of the incident through a contact centre and online channels (Lot 1)
Review and analysis of crime reports is based on the intelligence collected and maintained as part of the NFIB national responsibilities and managed through demand and workflow management, underpinned by systems integration (Lot 2)
Service integration and management to support delivery in a multi-supplier / multi-agency environment (Lot 3)
Each contract will be awarded for a maximum duration of seven (7) years. The initial contract duration of five (5) years (including where required up to eighteen (18) months for design, build, testing and implementation) will be subject to two (2) contract extension options exercisable by the Authority, of twelve (12) months each
The estimated annual services charges for each Lot are: Lot 1 - £6,700,000; Lot 2 - £3,000,000; Lot 3 - £1,000,000. It is anticipated that there will be additional charges for the design, build, testing and implementation of the solutions under each Lot
For access to the Procurement Documentation, interested parties must first complete and submit to the Authority a signed non-disclosure agreement. To request a non-disclosure agreement for completion please contact anthony.vittadini@cityoflondon.gov.uk
The Contracting Authority intends to hold a Market Engagement event currently scheduled to take place on 20 July 2021. For details of how to register for this event please contact anthony.vittadini@cityoflondon.gov.uk
*Suppliers must be registered to the CapitalESourcing tendering portal as the Procurement Documentation will be made available through this tendering portal. Registration is free at https://www.capitalesourcing.com/web/login.shtml*
**Please note that funding for the contracts described in Lots 1 - 3 will be made available on an annual basis**
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £75,000,000
two.2) Description
two.2.1) Title
Lot No
1
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- 72212732 - Data security software development services
- 72260000 - Software-related services
- 72300000 - Data services
- 72500000 - Computer-related services
- 79342300 - Customer services
- 79420000 - Management-related services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
The Provision of Contact Centre(s) and online Channels as the main point of contract for victims of fraud and cyber crime and other stakeholders
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot No
2
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- 72212441 - Financial analysis software development services
- 72212461 - Analytical or scientific software development services
- 72260000 - Software-related services
- 72300000 - Data services
- 72313000 - Data capture services
- 72316000 - Data analysis services
- 72322000 - Data management services
- 72500000 - Computer-related services
- 72510000 - Computer-related management services
- 72590000 - Computer-related professional services
- 79131000 - Documentation services
- 79200000 - Accounting, auditing and fiscal services
- 79212400 - Fraud audit services
- 79220000 - Fiscal services
- 79700000 - Investigation and security services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Crime & Intelligence Management
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Lot No
3
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
- 72212730 - Security software development services
- 72212732 - Data security software development services
- 72212781 - System management software development services
- 72212782 - Storage management software development services
- 72260000 - Software-related services
- 72322000 - Data management services
- 72500000 - Computer-related services
- 72510000 - Computer-related management services
- 72590000 - Computer-related professional services
- 79420000 - Management-related services
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
Service Integration & Management
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Competitive procedure with negotiation
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-015145
Section five. Award of contract
Contract No
001
Lot No
1
Title
Engagement Management: Contact Management and Victim Care
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 June 2023
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
CAPITA BUSINESS SERVICES LTD
65 Gresham Street,
London
EC2V 7NQ
Country
United Kingdom
NUTS code
- UKI - London
National registration number
02299747
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £48,000,000
Section five. Award of contract
Contract No
2
Lot No
Lot 2
Title
Crime, Intelligence & Common services: Crime and Intelligence Management and associated Services that underpin all lots
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
13 June 2023
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
PRICEWATERHOUSECOOPERS LLP
1 Embankment Place
London
WC2N 6RH
Country
United Kingdom
NUTS code
- UKI - London
National registration number
OC303525
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £26,000,000
Section five. Award of contract
Contract No
3
Lot No
3
Title
Service Integration and Management
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The Mayor and Commonality and Citizens of the City of London
Guildhall
London
EC2P 2EJ
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
The High Court of England and Wales
London
WC1A 2LL
Country
United Kingdom