Section one: Contracting authority
one.1) Name and addresses
Glasgow City Council
40 John St, City Chambers
Glasgow
G2 1DU
Contact
David Hart
Country
United Kingdom
NUTS code
UKM82 - Glasgow City
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00196
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
The Provision of Debt Management and Sheriff Officer Services
Reference number
GCC005823CPU
two.1.2) Main CPV code
- 79940000 - Collection agency services
two.1.3) Type of contract
Services
two.1.4) Short description
Glasgow City Council invites suitably qualified and experienced suppliers to submit bids for the provision of Debt Management and Sheriff Officer Services.
The contract has been allocated into 7 separate lots :
Lot 1 – Council Tax (First Placement)
Lot 2 – Council Tax (Second Placement)
Lot 3 - Non Domestic Rates (NDR)
Lot 4 – Sundry Debt
Lot 5 - Fixed Penalties
Lot 6 – Housing Benefit Overpayments
Lot 7 – Sheriff Officers (not connected to Lots 1 - 6)
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £5,115,144
two.2) Description
two.2.1) Title
Council Tax (First Placement)
Lot No
1
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
two.2.4) Description of the procurement
The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid council tax. The supplier of Lot 1 will receive the majority of council tax cases; however it is anticipated that the prospects of successful collection will be high. The caseload will mainly consist of the following:
- customers who have a history of payment activity or customers who have fallen into arrears for the first time
- customers who have vacated the property and may require to be traced
The caseload may also contain customers that are liable to pay council tax on unoccupied properties. This caseload may include customers that are subject to an additional 100% charge for long term empty properties and second homes. The successful supplier will assist the council with collection of debt in these cases and where appropriate trace absent owners.
two.2.5) Award criteria
Quality criterion - Name: Contract Management / Weighting: 5%
Quality criterion - Name: Data, IT Systems and Business Continuity / Weighting: 8%
Quality criterion - Name: Sustainability / Weighting: 2%
Quality criterion - Name: Methodology / Weighting: 25%
Quality criterion - Name: Challenges and Innovation / Weighting: 5%
Quality criterion - Name: Performance / Weighting: 12%
Quality criterion - Name: Sheriff Officer Services / Weighting: 5%
Quality criterion - Name: Communication / Weighting: 3%
Quality criterion - Name: Fair Work First / Weighting: 5%
Price - Weighting: 30%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Council Tax (Second Placement)
Lot No
2
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
two.2.4) Description of the procurement
The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate council tax collection from customers with a history of non-payment.
The supplier will assist the council in the collection of council tax by taking a holistic and innovative approach to investigation, confirming liability and recovery and collection.
two.2.5) Award criteria
Quality criterion - Name: Contract Management / Weighting: 5%
Quality criterion - Name: Data, IT Systems and Business Continuity / Weighting: 8%
Quality criterion - Name: Sustainability / Weighting: 2%
Quality criterion - Name: Methodology / Weighting: 30%
Quality criterion - Name: Challenges and Innovation / Weighting: 8%
Quality criterion - Name: Performance / Weighting: 15%
Quality criterion - Name: Sheriff Officer Services / Weighting: 5%
Quality criterion - Name: Communication / Weighting: 7%
Quality criterion - Name: Fair Work First / Weighting: 5%
Price - Weighting: 15%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Non-Domestic Rates
Lot No
3
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
two.2.4) Description of the procurement
The council seeks the services of a Debt Management Partner and Sheriff Officer to assist the council in the collection of Non-Domestic Rates, Business Improvement Districts (BIDS), Civil penalties and the Visitor Levy. They will take a holistic and innovative approach to investigation, confirmation of liability, recovery and collection.
The Lot 3 supplier will provide collection and recovery services for customers liable to pay Business Improvement Districts (BIDS) within the Glasgow City boundary.
two.2.5) Award criteria
Quality criterion - Name: Contract Management / Weighting: 5%
Quality criterion - Name: Data, IT Systems and Business Continuity / Weighting: 8%
Quality criterion - Name: Sustainability / Weighting: 2%
Quality criterion - Name: Methodology / Weighting: 25%
Quality criterion - Name: Challenges and Innovation / Weighting: 5%
Quality criterion - Name: Performance / Weighting: 12%
Quality criterion - Name: Sheriff Officer Services / Weighting: 5%
Quality criterion - Name: Communication / Weighting: 3%
Quality criterion - Name: Fair Work First / Weighting: 5%
Price - Weighting: 30%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Sundry Debt
Lot No
4
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
two.2.4) Description of the procurement
The council seeks the services of a Debt Management Partner for collection of unpaid Accounts Receivable or Sundry Debts. The council and its Affiliated Bodies provide a wide range of services that are subject to invoice and collection processes. The successful supplier will assist the council in the collection of unpaid invoices issued by council departments or affiliated bodies.
The council may also be required to administer and collect a range of sundry charges introduced during the period of this framework agreement. Additional levy’s or any other additional fees administered by the council family will also be included in the scope of this lot.
two.2.5) Award criteria
Quality criterion - Name: Contract Management / Weighting: 5%
Quality criterion - Name: Data, IT Systems and Business Continuity / Weighting: 8%
Quality criterion - Name: Sustainability / Weighting: 2%
Quality criterion - Name: Methodology / Weighting: 20%
Quality criterion - Name: Challenges and Innovation / Weighting: 5%
Quality criterion - Name: Performance / Weighting: 10%
Quality criterion - Name: Communication / Weighting: 5%
Quality criterion - Name: Fair Work First / Weighting: 5%
Price - Weighting: 40%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Fixed Penalties
Lot No
5
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
two.2.4) Description of the procurement
The council seeks the services of a Debt Management Partner and Sheriff Officer that has the ability to investigate and initiate collection from debtors who have failed to make full payment of a Penalty Charge Notice and/or Bus Lane Charge Notice.
The successful supplier will also provide collection and enforcement services to any similar new scheme where a fixed penalty is applied.
two.2.5) Award criteria
Quality criterion - Name: Contract Management / Weighting: 5%
Quality criterion - Name: Data, IT Systems and Business Continuity / Weighting: 8%
Quality criterion - Name: Sustainability / Weighting: 2%
Quality criterion - Name: Methodology / Weighting: 20%
Quality criterion - Name: Challenges and Innovation / Weighting: 4%
Quality criterion - Name: Performance / Weighting: 10%
Quality criterion - Name: Sheriff Officer Services / Weighting: 4%
Quality criterion - Name: Communication / Weighting: 2%
Quality criterion - Name: Fair Work First / Weighting: 5%
Price - Weighting: 40%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Housing Benefit Overpayments
Lot No
6
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
two.2.4) Description of the procurement
The council seeks the services of a Debt Management Partner and Sheriff Officer for collection of unpaid Housing Benefit Overpayments (HBOP).
The council administers and pays Housing Benefit (HB) to public and private sector tenants and landlords on behalf of the Department for Work and Pensions.
two.2.5) Award criteria
Quality criterion - Name: Contract Management / Weighting: 5%
Quality criterion - Name: Data, IT Systems and Business Continuity / Weighting: 8%
Quality criterion - Name: Sustainability / Weighting: 2%
Quality criterion - Name: Methodology / Weighting: 20%
Quality criterion - Name: Challenges and Innovation / Weighting: 4%
Quality criterion - Name: Performance / Weighting: 10%
Quality criterion - Name: Sheriff Officer Services / Weighting: 4%
Quality criterion - Name: Communication / Weighting: 2%
Quality criterion - Name: Fair Work First / Weighting: 5%
Price - Weighting: 40%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Sheriff Officers (not connected to Lots 1 - 6)
Lot No
7
two.2.2) Additional CPV code(s)
- 79940000 - Collection agency services
two.2.3) Place of performance
NUTS codes
- UKM82 - Glasgow City
Main site or place of performance
Glasgow City
two.2.4) Description of the procurement
The council seeks to appoint a supplier to provide Sheriff Officer services to a framework for the execution of general citation and diligence services for the council not connected to Lots 1-6.
The successful supplier will commit sufficient resources to the work allocated in order to meet the service level requirements of this contract.
two.2.5) Award criteria
Quality criterion - Name: Compliance with the Scope of Services / Weighting: 1%
Quality criterion - Name: Capability / Weighting: 10%
Quality criterion - Name: Key Personnel / Weighting: 14%
Quality criterion - Name: Key Contact / Weighting: 10%
Quality criterion - Name: Service Delivery / Weighting: 20%
Quality criterion - Name: Quality Control / Weighting: 10%
Quality criterion - Name: Technology / Weighting: 10%
Quality criterion - Name: Data Protection / Weighting: 10%
Quality criterion - Name: Added Value / Weighting: 10%
Quality criterion - Name: Fair Work First / Weighting: 5%
Price - Weighting: 0%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-039417
Section five. Award of contract
Lot No
1
Title
Council Tax (First Placement)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Scott & Co (Scotland) LLP
279 Bath Street
Glasgow
G2 4JL
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £2,804,364
Section five. Award of contract
Lot No
3
Title
Non-Domestic Rates
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Scott & Co (Scotland) LLP
279 Bath Street
Glasgow
G2 4JL
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1
Section five. Award of contract
Lot No
4
Title
Sundry Debt
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Scott & Co (Scotland) LLP
279 Bath Street
Glasgow
G2 4JL
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,061,522
Section five. Award of contract
Lot No
5
Title
Fixed Penalties
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Scott & Co (Scotland) LLP
279 Bath Street
Glasgow
G2 4JL
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1
Section five. Award of contract
Lot No
6
Title
Housing Benefit Overpayments
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Scott & Co (Scotland) LLP
279 Bath Street
Glasgow
G2 4JL
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £225,000
Section five. Award of contract
Lot No
7
Title
Sheriff Officers (not connected to Lots 1 - 6)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2025
five.2.2) Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 3
Number of tenders received by electronic means: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
George Walker & Co. T/A Walker Love
16 Royal Exchange Square
Glasgow
G1 3AB
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £590,944
Section five. Award of contract
Lot No
2
Title
Council Tax (Second Placement)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 April 2025
five.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 2
Number of tenders received by electronic means: 2
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
George Walker & Co. T/A Walker Love
16 Royal Exchange Square
Glasgow
G1 3AB
Country
United Kingdom
NUTS code
- UKM82 - Glasgow City
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £433,315
Section six. Complementary information
six.3) Additional information
The following Affiliated Bodies may participate in this framework agreement: City Parking (Glasgow) LLP; City Property (Glasgow) LLP and City Property (Investments) LLP.
Supplementary to the per Lot award criteria outlined in Section 2 bidders must hold, commit to obtaining by the point of contract award or comply (as appropriate) with the following award criteria requirements;
Lots 1-6 inclusive;
- Must be Payment Card Industry Data Security Standard (PCI DSS) compliant
- Must hold Transport Layer Security 1:2 (TLS) or Higher
- Must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data
- Must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent
- Must be Accredited by; UK Credit Services Association, Financial Conduct Authority or Equivalent
- Must be a Member of the Society of Messengers-at-Arms & Sheriff Officers or alternate or successor body
- Must hold commissions to operate in the Sheriffdom of Glasgow and Strathkelvin
- Must commit to providing a minimum of 4 sheriff Officers
Lot 7
- Must hold Transport Layer Security 1:2 (TLS) or Higher
- Must accept and utilise the councils Secure File Transfer Protocol (SFTP) for the transfer of data
- Must be Cyber Essentials or Cyber Essentials Plus Certified or Equivalent
- Must be a Member of the Society of Messengers-at-Arms & Sheriff Officers or alternate or successor body
- Must hold commissions to operate in the Sheriffdom of Glasgow and Strathkelvin
- Must commit to providing a minimum of 4 sheriff Officers
(SC Ref:797145)
six.4) Procedures for review
six.4.1) Review body
Glasgow Sheriff Court and Justice of the Peace Court
PO Box 23, 1 Carlton Place
Glasgow
G5 9DA
Country
United Kingdom
Internet address
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Glasgow City Council (“the Council”) must, by notice in writing as soon as possible after the decision has been made, inform all tenderers and candidates concerned of its decision to conclude the framework agreement. The Council must allow a period of at least the relevant standstill period (where the notice is sent by facsimile or electronic means the period is 10 days ending at midnight at the end of the 10th day after that on which the last notice is sent, when sent by other means the period is 15 days) to elapse between the date of despatch of the notice referred to in Regulation 85(1) of the Public Contracts (Scotland) Regulations 2015 (“the Regulations”). The Council is obliged to comply with the Regulations and any eligible economic operator can bring an action in the Sheriff Court or the Court of Session where as a consequence of a breach by the Council, suffers or risks suffering loss or damage. The bringing of court proceedings during the standstill period means that the Council must not conclude the framework agreement unless the proceedings are determined, discontinued or disposed of; or the court, by interim order, brings to an end the prohibition. The bringing of court proceedings after the standstill period has elapsed and the remedies that are available to the courts are detailed in the Regulations. Economic Operators can write to the Council seeking further clarification on the notice, to which the Council must respond within 15 days. Economic Operators should be mindful to seek their own independent legal advice when they consider appropriate to do so.