Scope
Description
The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey which is crucial in strengthening our reputation.
The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuing that the customer experience is elevated, consistent and aligned with Peabody's organisational values.
The process to be developed is to include, but is not limited to:
- Site set up
- Asset Development & Adaptation
- Onsite Support
- Measurement & review
- Project Management & Reporting
- Detailed Asset Development & Management
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-title/3R6YFH4XPE
To respond to this opportunity, please click here:
Total value (estimated)
- £500,000 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 July 2025 to 1 July 2026
- Possible extension to 1 July 2027
- 2 years, 1 day
Main procurement category
Services
CPV classifications
- 79400000 - Business and management consultancy and related services
- 79413000 - Marketing management consultancy services
Engagement
Engagement deadline
16 May 2025
Engagement process description
At the moment we are seeking EOI from potential providers interested and capable of providing these services with a view to understanding market interest and options, cost structures and developing our specification before we go out to the market. Providers interested should email damon.pickard@peabody.org.uk
Contracting authority
Peabody Trust
- Public Procurement Organisation Number: PYJY-3925-DVJD
Minster Court, 45 47 Westminster Bridge Road
London
SE1 7JB
United Kingdom
Contact name: Damon Pickard
Email: damon.pickard@peabody.org.uk
Region: UKI44 - Lewisham and Southwark
Organisation type: Public authority - sub-central government