Section one: Contracting authority
one.1) Name and addresses
Midland Heart
20 Bath Row
Birmingham
B15 1LZ
Contact
Alex Lawrence
alex.lawrence@midlandheart.org.uk
Telephone
+44 7926065667
Country
United Kingdom
NUTS code
UKG - West Midlands (England)
National registration number
IP30069R
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Tenant Satisfaction Surveys
Reference number
MH 0091
two.1.2) Main CPV code
- 79342310 - Customer survey services
two.1.3) Type of contract
Services
two.1.4) Short description
Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract. The objective of Midland Heart’s tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data from tenants on a regular basis. The programme is a tracker style programme related to tenants who have recently experienced Midland Heart’s core services. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase tenant satisfaction performance. Due to the current economic climate, where resources are limited and the ever-changing operational environment of the housing sector, consumer regulations and TSM’s, there is a much greater emphasis across Midland Heart to collect reliable, robust, and insightful tenant satisfaction data to measure the performance of services and contractors across Midland Heart’s core functions.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £120,000
two.2) Description
two.2.2) Additional CPV code(s)
- 79311000 - Survey services
two.2.3) Place of performance
NUTS codes
- UKG - West Midlands (England)
two.2.4) Description of the procurement
Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60%
Price - Weighting: 40%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-005821
Section five. Award of contract
Contract No
MH509
Title
Tenant Satisfaction Surveys
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 June 2024
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
MEL Research
Somerset House, 37 Temple Street
Birmingham
B2 5DP
Country
United Kingdom
NUTS code
- UKG - West Midlands (England)
National registration number
03000946
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £500,000
Total value of the contract/lot: £500,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Cabinet Office
70 Whitehall
Westminster
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
Centre for Effective Dispute Resolution
100 St Pauls Church Yard
London
EC4M 8BU
Country
United Kingdom