Section one: Contracting authority
one.1) Name and addresses
Kent County Council (T/a KCS)
Head Office, 1 Abbey Wood Group, Kings Hill
West Malling
ME19 4YT
Contact
Mr Ian Day
Telephone
+44 1622236697
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
http://www.commercialservices.org.uk
Buyer's address
http://www.commercialservices.org.uk
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://procontract.due-north.com/Advert/Index?advertId=b7619b04-fbea-eb11-810d-005056b64545
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/Advert/Index?advertId=b7619b04-fbea-eb11-810d-005056b64545
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Managed Services - Y20023
Reference number
DN558398
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Framework Agreement for Managed Services
‘Managed Service’ is the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for transforming and improving business processes, through efficiencies, effectiveness and cutting operating costs. A service may include, but not be limited to the list of potential requirements listed below. Suppliers to this framework will need the ability to offer and provide directly or indirectly via Sub-Contractors the full range listed below.
Individual opportunities will need to be tailored to meet the Customer’s requirement to improve efficiency, provide an agile and reliable solution that will transform and meet their business objectives.
two.1.5) Estimated total value
Value excluding VAT: £500,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 64000000 - Postal and telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
‘Managed Service’ is the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for transforming and improving business processes, through efficiencies, effectiveness and cutting operating costs. A service may include, but not be limited to the list of potential requirements listed below. Suppliers to this framework will need the ability to offer and provide directly or indirectly via Sub-Contractors the full range listed below.
Individual opportunities will need to be tailored to meet the Customer’s requirement to improve efficiency, provide an agile and reliable solution that will transform and meet their business objectives.
List of Potential Requirements
Indicative requirements include, but are not limited to, the following:
Reprographic and Mail Services
• Offsite Print and Document Services
• Bulk Scanning
• Wide Format
• Downstream Access (clean mail, sort mail)
• Hybrid Mail Services
• Secure Mail
• High Volume Quick Turn Print Services
• Specialist Print (Litho (traditional print process), Brochures, Embossing)
• Finishing - Square Back, Perfect Bind, Case Bind, Laminating, Dry Mounting, Encapsulating
Print Management
• Print Consultancy/Audit
• Production and Project Management Service
• Software
• Hardware (full range including, wide format and 3D printers)
• Scanning
Audio Visual Solutions Management
• Interactive Products and Solutions
• Optimised Visitor Management Systems
• Digital Signage
CCM (Component Content Management) Systems and Marketing Services – (bills, policies, statements, renewals)
• Sourcing, Production and Delivery of Printed and Digital Communications
• Print management – Corporate Brochures, POS, Large Format Outdoor Posters
• On Site Marketing and Creative Services
• Print Buying Services
• Promotional Merchandise
• Permanent POS (Exhibitions, Events etc.)
Automated Financial Processing Services
• Credit/Debit Card Processing
• Payment Systems
• Mobile Applications
• POS Systems
• Income Payroll Management
Purchase to pay automation
• Outsourced Scan and Capture for Paper Invoices
• Supplier Electronic Invoicing Enablement Services
• Interoperability with Supplier Networks
• Easy Plug-in Integration with Existing ERP systems
• Implementation Services to include:
o Project Management
o Process Design
o Software Configuration
o System Testing
o Change Management
Human Resources and Payroll
• Digital Interviewing Solutions
• Income/Payroll Management
Communication Systems
• Voice and Data Communication Systems
• Call Handling System
• Radio Systems
• IP Telephone Systems
• VoIP Telephone Systems
• Call Packages
• Connectivity
• Numbering
• Records Management
• File Sharing Services
• Analytics and Forecasting
• Network Audio Systems
Artificial Intelligence
• Augmented Reality, Virtual Reality, Intelligent Video
Mobile Technologies
• Mobile Payment and Top Up
• Mobile Security
• Device Management
• Hardware
• Software
Cloud Storage Management and Solutions
• Public, Private or Hybrid solutions
IP Networking Services
• To provide end to end internet and local connectivity specifying how data is addressed, transmitted, routed and received at the destination.
• Firewall
• Anti-Virus
• E Safety Solution
• Broadband Connectivity and Hosting
• IoT (Internet of Things)Platforms
ICT Systems Management
• Support and Maintenance
• Authentication
• On-site Support
• Remote Support
• IT Helpdesk
• Annual Health Check
• Pre Ofsted Check
• Routine Maintenance
• MIS Support
• Training
• ICT Strategy and Planning
• Connectivity
• Safeguarding and Security
• Strategy and Planning
• ICT infrastructure
• Hardware
• Software
• Schools Management Services
• Data back-up and recovery
Server Hosting
• UK Based Support
• Data Storage and Back Up
• Dedicated Account Manager
IT Server Management
• Server Security
• Server Support
• Technical Support
• Network Solutions and Maintenance
Support Services
• Security
• CCTV
• Camera Systems and Solutions
• Network Video Managed Solutions
• Video Analytics
• Wearable Cameras
• Software
• HR Solutions
• Biometrics
Telecommunications Supplies and Services
Facilities
• Access Control Solutions
• Digital Archiving and Storage
• Office Transformation
• Space Planning
• Document Disposal
• Furniture
• Video Conferencing
• Digital Signage
• Smart Lockers
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
48
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
To gain access and complete the necessary documents please follow the instruction below
Visit - WWW.Kentbusinessportal.org.uk
Select - Opportunities
Select Organisation - Commercial Services
Select the opportunity appropriate to you from the list provided
Express interest - you may need to register first
Once successful expression is completed you can access and complete the requirements in two ways
1 - when you register you will receive a successful registration email, this also contains an link taking you direct to the opportunity
2 - when you log in to proactis go to my activities, select commercial services and you will be presented with the opportunity.
Following the instruction from herein
As evidence of KCS/KCC’s commitment to open, competitive tendering, Cantium Business Solutions (a wholly owned subsidiary of KCC), will compete for a position on the Framework Agreement. It should be noted that KCS Professional Services are independent and operate separately from Cantium Business Solutions and will follow protocols as detailed in this ITT for evaluating and scoring submitted Tenders. It will be the responsibility of Customers to follow the Public Contract Regulations (PCRs) when conducting Direct Awards or Further Competitions.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
In the case of framework agreements, provide justification for any duration exceeding 4 years:
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
27 August 2021
Local time
2:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
27 August 2021
Local time
2:15pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
Member Authorities that have expressed interest in accessing the Framework Agreement from the outset are:
Hampshire County Council
Hertfordshire County Council
Kent County Council (via KCS Professional Services)
Other public bodies will have access to this Framework Agreement but may only do so with the agreement of the Contracting Authority. Those organisations who may wish to access this Framework Agreement will be members, Affiliates and associates of the CBC Group, local government authorities, the police service, the fire service, the NHS and NHS trusts, housing associations, third sector organisations, academic centres (including Academies), free schools, publicly funded organisations and publicly owned private companies, operating within the geographic boundaries of the United Kingdom, Channel Islands, Northern Ireland and Isle of Man (each a Participating Authority and collectively Participating Authorities)
The Framework Agreement will also be open for use by all other local authorities and public sector bodies. Full details of the classification of potential Participating Authorities and Customer’s geographical areas and organisation classifications are detailed as follows:
LOCAL AUTHORITY COUNCILS:
England:
County, Unitary, District, Borough, and Metropolitan Councils. (Parish and Community Councils are also permissible users). See link:
https://www.registers.service.gov.uk/registers
https://www.local.gov.uk/topics
http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm
Northern Ireland: Administered across 26 Districts of Northern Ireland. See link:
http://www.nidirect.gov.uk/local-councils-in-northern-ireland
Scotland: Administered across 32 Council areas. See link:
http://www.cosla.gov.uk/scottish-local-government
Wales: Administered across 22 Council areas. See link:
http://wales.gov.uk/topics/localgovernment/?skip=1andlang=en
Isle of Man: Administered across 22 local authorities, consisting of 4 town authorities, 2 district authorities, 2 village authorities, and 14 parish authorities.
https://www.gov.im/categories/home-and-neighbourhood/local-authorities/local-authority-contacts/
Channel Islands:
https://www.gov.je/Government/Departments/Pages/default.aspx
https://www.gov.gg/article/152949/Government-Departments
EMERGENCY SERVICES:
POLICE:
National
England
http://www.police.uk/forces.htm
https://www.gov.uk/government/organisations/civil-nuclear-constabulary
Northern Island
https://www.police.uk/northern-ireland/
Scotland
http://www.scotland.police.uk/
https://www.gov.uk/government/organisations/civil-nuclear-constabulary
Wales
https://www.police.uk/dyfed-powys/
https://www.police.uk/north-wales/
https://www.police.uk/south-wales/
https://www.gov.uk/government/organisations/civil-nuclear-constabulary
Isle of Man
Channel Islands
http://www.guernsey.police.uk/
FIRE and RESCUE
UK – England, Scotland, Northern Ireland, Wales, IOM
http://www.fireservice.co.uk/information/ukfrs/
https://www.ukfirestations.co.uk/brigades
Channel Islands
https://www.gov.je/Government/Departments/HomeAffairs/Pages/default.aspx
MARITIME AND COASTGUARD AGENCY
UK – England, Scotland, Northern Ireland, Wales, IOM
https://www.gov.uk/government/organisations/maritime-and-coastguard-agency/about/access-and-opening
Isle of Man
Channel Islands
http://www.ports.je/JerseyCoastguard/Pages/default.aspx
https://www.rnli.org.gg/guernseys-lifeboat/
NHS/HEALTH BODIES AND AMBULANCE SERVICES:
England
https://www.nhs.uk/servicedirectories/pages/nhstrustlisting.aspx
East Midlands Ambulance Service NHS Trust
East of England Ambulance Service NHS Trust
London Ambulance Service NHS Trust
http://www.londonambulance.nhs.uk
North East Ambulance Service NHS Foundation Trust
North West Ambulance Service NHS Trust
South Central Ambulance Service NHS Foundation Trust http://www.southcentralambulance.nhs.uk
South East Coast Ambulance Service NHS Foundation Trust
South Western Ambulance Service NHS Foundation Trust
https://www.swast.nhs.uk/welcome
West Midlands Ambulance Service NHS Trust
Yorkshire Ambulance Service NHS Trust
Northern Island
http://www.hscni.net/index.php?link=trusts
Scotland
https://www.scot.nhs.uk/sites-a-z/
http://www.scottishambulance.com/WhatWeDo/Default.aspx
Wales
http://www.wales.nhs.uk/nhswalesaboutus/structure
https://www.ambulance.wales.nhs.uk/
Isle of Man
https://www.gov.im/about-the-government/departments/health-and-social-care/
https://www.gov.im/categories/health-and-wellbeing/isle-of-man-ambulance-service/
Channel Islands
https://www.gov.je/Government/Departments/HealthSocialServices/Pages/index.aspx
https://www.gov.gg/article/119652/Health-Social-Care--Wellbeing
https://www.gov.je/pages/contacts.aspx?contactid=87
CENTRAL GOVERNMENT DEPARTMENTS AND THEIR AGENCIES:
http://www.direct.gov.uk/en/Dl1/Directories/A-ZOfCentralGovernment/index.htm
REGISTERED SOCIAL LANDLORDS:
Government-funded, not-for-profit organisations that provide affordable housing. They include housing associations, trusts and cooperatives.
England
https://www.gov.uk/government/publications/current-registered-providers-of-social-housing
Scotland
https://directory.scottishhousingregulator.gov.uk/Pages/Datasets-and-Reports.aspx
Northern Ireland
https://www.nidirect.gov.uk/contacts/housing-associations
Wales
Isle of Man
Channel Islands
https://www.gov.je/Home/RentingBuying/OtherRentalOptions/Pages/OtherHousing.aspx
EDUCATIONAL ESTABLISHMENTS:
Nursery, primary, middle or high schools, secondary schools, Academies, free schools, special schools, Pupil Referral Units (PRU), further education colleges, universities.
UK – England, Scotland, Northern Ireland, Wales
http://www.schoolswebdirectory.co.uk/index.php
https://get-information-schools.service.gov.uk/
http://www.universitiesuk.ac.uk/aboutus/members/Pages/default.aspx
Isle of Man
https://www.gov.im/categories/education-training-and-careers/schools-and-colleges/
Channel Islands
https://www.gov.je/Education/Schools/FindingSchool/Pages/default.aspx
https://www.gov.gg/article/163185/Education-Working--Retiring
CHARITIES
England and Wales
https://www.gov.uk/government/organisations/charity-commission
Scotland
Northern Ireland
https://www.charitycommissionni.org.uk/charity-search/
Isle of Man
Channel Islands
http://www.jerseycharities.org/members
http://www.charity.org.gg/Find
Suppliers are advised that the Contracting Authority, its Affiliates and/or Participating Authorities, reserve the right to supply the tendered products, Services, and commodities to companies that have a majority public sector ownership by any of the public sector bodies referred to above during the Framework Agreement period as stated in this document, for the purpose of selling to other public, private and third sector organisations.
six.4) Procedures for review
six.4.1) Review body
Commercial Services Kent Lt
1 Abbey Wood Road, Kings Hil
West Mallling
ME19 4YT
Country
United Kingdom