Section one: Contracting authority
one.1) Name and addresses
NURSING AND MIDWIFERY COUNCIL
23 Portland Place
LONDON
W1B1PZ
Contact
Gabriel Otubambo
Telephone
+44 2076815939
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://nmcprocurementportal.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Registrant Emotional Support Helpline
two.1.2) Main CPV code
- 85111000 - Hospital services
two.1.3) Type of contract
Services
two.1.4) Short description
We need an easily accessible telephone support line where Registrants, involved in our FtP process, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients.
two.1.5) Estimated total value
Value excluding VAT: £170,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 64211000 - Public-telephone services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
London
two.2.4) Description of the procurement
We aim to support people appropriately through fitness to practise proceedings. We recognise that many people are vulnerable. These individuals may need specialist and expert counselling advice.
The introduction of an emotional support line provides a wide range of benefits for our stakeholders. For example, Registrants will benefit psychologically from the specialist support that highly trained counsellors provide and the FtP process will run smoother if Registrants are supported and thus able to engage effectively with the proceedings.
The overarching objective of the NMC is the protection of the public. It is central to everything we do. One of the best ways that we can protect the public is by supporting nurses, midwives and nursing associates to engage effectively with us and to seek the best possible resolution of concerns for all. A helpline that offers a professional and competent service, provides another layer of support for Registrants and highlights our commitment to a person centred approach, within an open and objective culture.
two.2.14) Additional information
The value of this contract is £170,000 and is for the duration of the contract including all possible extensions.
The contract duration is 2 years with the option to extend for a further one year (i.e. 2+1).
two.3) Estimated date of publication of contract notice
8 July 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
Suppliers interested in participating in this procurement exercise are requested register with our Atamis e-Sourcing portal https://nmcprocurementportal.force.com/s/Welcome, where the tender will be published.