Scope
Reference
THG/P/00142
Description
Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams.
Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents.
Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026.
Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.
Total value (estimated)
- £0 including VAT
Above the relevant threshold
Contract dates (estimated)
- 1 September 2026 to 31 August 2028
- Possible extension to 31 August 2030
- 4 years
Description of possible extension:
Two x 12 Months Optional Extension Periods.
Main procurement category
Services
CPV classifications
- 79342310 - Customer survey services
- 79300000 - Market and economic research; polling and statistics
- 79342311 - Customer satisfaction survey
Submission
Enquiry deadline
13 March 2026, 5:00pm
Tender submission deadline
27 March 2026, 5:00pm
Submission address and any special instructions
Tender submissions are to be submitted electronically at https://in-tendhost.co.uk/together-housing/aspx/Home
Tenders may be submitted electronically
Yes
Languages that may be used for submission
English
Award decision date (estimated)
5 May 2026
Recurring procurement
Publication date of next tender notice (estimated): 25 February 2030
Award criteria
| Name | Type | Weighting |
|---|---|---|
| Quality Questionnaire | Quality | 70% |
| Pricing | Price | 25% |
| Social Value Question | Quality | 5% |
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Open procedure
Documents
Associated tender documents
https://in-tendhost.co.uk/together-housing/aspx/Home
To view all tender documents associated with this procurements please register as a supplier to the In-tend procurement portal using the above web address and express an interest in the project.
Contracting authority
Together Housing Association Limited
- Charity Commission (England and Wales): 28687R
Bull Green House
Halifax
HX1 2EB
United Kingdom
Region: UKE44 - Calderdale and Kirklees
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)