Section one: Contracting authority
one.1) Name and addresses
Nursing and Midwifery Council
23 Portland Place
London
W1B1PZ
Contact
Rangsima Rodpai
Telephone
+44 2076815757
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://nmcprocurementportal.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Other activity
Healthcare Regulator
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Independent Support Service for Witnesses, Referrers and Members of the Public
Reference number
C1041
two.1.2) Main CPV code
- 64211000 - Public-telephone services
two.1.3) Type of contract
Services
two.1.4) Short description
As part of the Nursing and Midwifery Council (NMC) person-centred approach, and in line with our Fitness to Practise (FtP) strategy, we are committed to providing support to people going through the fitness to practise process.
Fitness to practise proceedings can be difficult, stressful and intimidating for witnesses, referrers and members of the public. There is a risk of secondary harm for people reliving their experience as part of an investigation or hearing. We need to be mindful of trauma informed engagement with people we engage with.
The NMC require an accessible telephone support line where people, who raise concerns about people on our register, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients.
two.1.5) Estimated total value
Value excluding VAT: £180,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72253000 - Helpdesk and support services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
This is a Prior Information Notice (PIN) to advertise that the Nursing and Midwifery Council (NMC) plans to run a procurement tender exercise in July 2022 to identify and appoint a supplier who will work with us to provide Independent Support Service for Witnesses, Referrers and Members of the Public.
As part of the NMC person-centred approach, and in line with our Fitness to Practise (FtP) strategy, we are committed to providing support to people going through the fitness to practise process.
Fitness to practise proceedings can be difficult, stressful and intimidating for witnesses, referrers and members of the public. There is a risk of secondary harm for people reliving their experience as part of an investigation or hearing. We need to be mindful of trauma informed engagement with people we engage with.
The NMC require an accessible telephone support line where people, who raise concerns about people on our register, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients.
two.2.14) Additional information
The contract value stated in this PIN is over the contract term including possible extension (initial term 2 years with an option to extend for 1 year).
two.3) Estimated date of publication of contract notice
4 July 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
Suppliers interested in participating in this procurement exercise are requested to express an interest in this PIN via the Atamis e-Sourcing portal https://nmcprocurementportal.force.com/s/Welcome, where the tender will be published (Project Name: Independent Support Service for Witnesses, Referrers and Members of the Public, Project reference: C1041).