Section one: Contracting entity
one.1) Name and addresses
London Luton Airport Operations Limited
Percival House, Percival Way
Luton
LU2 9NU
Telephone
+44 1582405100
Fax
+44 1582405100
Country
United Kingdom
Region code
UKH21 - Luton
Internet address(es)
Main address
https://www.london-luton.co.uk/corporate
Buyer's address
https://www.london-luton.co.uk/corporate
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
one.6) Main activity
Airport-related activities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
L25013-T-SG - Customer Data Unification Platform
Reference number
L25013-T-SG
two.1.2) Main CPV code
- 72300000 - Data services
two.1.3) Type of contract
Services
two.1.4) Short description
LLA has the aim of delivering seamless & personalised guest experiences at every touchpoint that drive value for the guests and the business. In order to meet this ambition, LLA requires a suitably experienced and technologically capable Customer Data Platform provider to unify LLA’s guest data into a single customer view, ingest relevant contextual data from the operation and third parties to orchestrate personalised, contextually relevant and useful guest experiences delivered seamlessly across existing and new touchpoints as they are developed.
This contract would be awarded for a six-year period. This will be subject to good performance of the supplier and success of the platform, that it continues to be market leading and meets the evolving requirements of LLA & our guests.
For further details, please see the tender documentation available via the procurement portal.
two.1.5) Estimated total value
Value excluding VAT: £480,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 48480000 - Sales, marketing and business intelligence software package
- 48482000 - Business intelligence software package
- 48610000 - Database systems
- 48611000 - Database software package
- 48613000 - Electronic data management (EDM)
- 48614000 - Data-acquisition system
- 64216110 - Electronic data exchange services
- 72000000 - IT services: consulting, software development, Internet and support
- 72300000 - Data services
- 72310000 - Data-processing services
- 72311100 - Data conversion services
- 72312100 - Data preparation services
- 72313000 - Data capture services
- 72314000 - Data collection and collation services
- 72316000 - Data analysis services
- 72322000 - Data management services
- 72330000 - Content or data standardization and classification services
two.2.3) Place of performance
NUTS codes
- UKH21 - Luton
two.2.4) Description of the procurement
LLA has the aim of delivering seamless & personalised guest experiences at every touchpoint that drive value for the guests and the business. In order to meet this ambition, LLA requires a suitably experienced and technologically capable Customer Data Platform provider to unify LLA’s guest data into a single customer view, ingest relevant contextual data from the operation and third parties to orchestrate personalised, contextually relevant and useful guest experiences delivered seamlessly across existing and new touchpoints as they are developed.
This contract would be awarded for a six-year period. This will be subject to good performance of the supplier and success of the platform, that it continues to be market leading and meets the evolving requirements of LLA & our guests.
For further details, please see the tender documentation available via the procurement portal.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £480,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
72
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Please see tender documents.
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Please see tender documents.
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.1.4) Objective rules and criteria for participation
List and brief description of rules and criteria
Please see tender documents for details.
three.1.8) Legal form to be taken by the group of economic operators to whom the contract is to be awarded
Please see tender documents for details.
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
Please see tender documents for details.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
16 May 2025
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
Please see tender documents for details.
six.4) Procedures for review
six.4.1) Review body
London Luton Airport - The Legal team
Percival House, Percival Way
Luton
LU2 9NU
Telephone
+44 1582405100
Fax
+44 1582405100
Country
United Kingdom
Internet address
https://www.london-luton.co.uk/corporate
six.4.2) Body responsible for mediation procedures
London Luton Airport - The Legal team
Percival House, Percival Way
Luton
LU2 9NU
Telephone
+44 1582405100
Fax
+44 1582405100
Country
United Kingdom
Internet address
https://www.london-luton.co.uk/corporate
six.4.4) Service from which information about the review procedure may be obtained
London Luton Airport - The Legal team
Percival House, Percival Way
Luton
LU2 9NU
Telephone
+44 1582405100
Fax
+44 1582405100
Country
United Kingdom