Section one: Contracting authority
one.1) Name and addresses
UNIVERSITY OF MANCHESTER
Room G010,John Owens Building, Oxford Road
MANCHESTER
M139PL
Country
United Kingdom
Region code
UKD33 - Manchester
UK Register of Learning Providers (UKPRN number)
UKPRN 10007798
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ITSM Tool
Reference number
2023/2067/ServiceNow/PJH/JL
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
ITSM Tool to ensure business continuity
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £250,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD3 - Greater Manchester
two.2.4) Description of the procurement
Following the recent cyber incident internal UoM service providers, including but not limited to ITS, Finance, Student Services and Library Services have an immediate requirement to source a standby/fail over tool independent of any current tools in use to manage incidents, requests and customer contact. This is to meet the business continuity requirements across UoM and reduce the potential service disruption to the university employees, students and partners, if other systems/applications are withdrawn from service.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Cost criterion - Name: Cost / Weighting: 0
two.2.11) Information about options
Options: Yes
Description of options
1+1 annual renewal option available should the need arise
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- Extreme urgency brought about by events unforeseeable for the contracting authority
Explanation:
Following the recent cyber incident The University of Manchester has immediate requirements to source solutions and services that are independent of any current products/services to meet their business continuity requirements. This will reduce the potential for service disruption to employees, students and partners to the University.
The negotiated procedure without a prior publication has been used due to extreme urgency on the grounds of regulation 32(2)(c)
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
AIZD2455893
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 June 2023
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
ServiceNow Limited
1 Bridge Street
Staines
TW18 4TW
Country
United Kingdom
NUTS code
- UKJ2 - Surrey, East and West Sussex
Companies House
06299383
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £250,000
Total value of the contract/lot: £250,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
The High Court of Justice of England
London
WC2A 2LL
Country
United Kingdom