- Scope of the procurement
- Lot 1. General IT Services
- Lot 2. Testing Services
- Lot 3. Security and Identity and Access Management (IDAM)
- Lot 4. Project Management and Delivery
- Lot 5. People Soft Services
- Lot 6. Service Design, Transition and Support
- Lot 7. Cloud and Platform Engineering
- Lot 8. Architecture Services
- Lot 9. Integration Services
Section one: Contracting authority
one.1) Name and addresses
UNIVERSITY OF MANCHESTER
John Owens Building, Oxford Road
MANCHESTER
M13 9PL
Contact
Katherine Orme
katherine.orme@manchester.ac.uk
Country
United Kingdom
Region code
UKD33 - Manchester
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/manchesteruniversity/aspx/Home
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://in-tendhost.co.uk/manchesteruniversity/aspx/Home
one.4) Type of the contracting authority
Other type
Higher Education Institution outside of PCR 2015 regulations
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
IT Flex Partners Services
Reference number
2024-2204-ITFLEX24-IQ-JL-KO
two.1.2) Main CPV code
- 72600000 - Computer support and consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
1. Background information on The University of Manchester
The University of Manchester is a place where research has a global impact, where students experience outstanding teaching and learning, helping them to develop into tomorrow's leaders, and where all activity is enriched by a commitment to social responsibility.
Manchester was the first and most eminent of England's civic universities. Today, we're part of the prestigious Russell Group of UK universities, with an international reputation for the highest level of research and teaching, as demonstrated by our position in the Academic Ranking of World Universities. In 2021 we were placed 35th in the world and fifth in the UK.
Looking ahead, it's our vision to be one of the world's leading universities and to be recognised globally for the excellence of our people, research, learning and innovations, and for the benefits we bring to society and the environment.
The University employs over 13,000 staff across 3 faculties plus professional services and plays a key role in the cultural life of the region through Manchester Museum, John Rylands Research Institute and Library, Jodrell Bank (UNESCO World Heritage Site) and Whitworth Art Gallery. Our student community is one of the largest in the UK and at present we have more than 44,000 students studying at the University
This quality of research feeds into our taught courses, many of which are also designed to meet the needs of industry. We offer more than 1,000 degree programmes and receive more undergraduate applications than any other UK university.
Further details on the University can be found at:
http://www.manchester.ac.uk/discover/facts-figures/
2. Background information on Project
The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.
The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.
3. Project Overview
This tender exercise will be split into nine different Lots. These are:
1. General IT Services
2. Testing Services
3. Security and Identity and Access Management (IDAM)
4. Project Management and Delivery
5. People Soft Services
6. Service Design, Transition and Support
7. Cloud and Platform Engineering
8. Architecture Services
9. Integration Services
Suppliers can apply for one, multiple, or all Lots. A supplier may therefore be successful on more than one Lot.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 9
two.2) Description
two.2.1) Title
General IT Services
Lot No
1
two.2.2) Additional CPV code(s)
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.
The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2024
End date
31 August 2029
This contract is subject to renewal
Yes
Description of renewals
The initial contract term is three years with the potential of a two-year extension.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Testing Services
Lot No
2
two.2.2) Additional CPV code(s)
- 72610000 - Computer support services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.
The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2024
End date
31 August 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years with the potential for a two-year extension.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Security and Identity and Access Management (IDAM)
Lot No
3
two.2.2) Additional CPV code(s)
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.
The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2024
End date
31 August 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years with the potential for a two-year extension.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Project Management and Delivery
Lot No
4
two.2.2) Additional CPV code(s)
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.
The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2024
End date
31 August 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years with the potential for a two-year extension.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
People Soft Services
Lot No
5
two.2.2) Additional CPV code(s)
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.
The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2024
End date
31 August 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years with the potential for a two-year extension.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Service Design, Transition and Support
Lot No
6
two.2.2) Additional CPV code(s)
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.
The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2024
End date
31 August 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years with the potential for a two-year extension.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Cloud and Platform Engineering
Lot No
7
two.2.2) Additional CPV code(s)
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.
The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2024
End date
31 August 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years with the potential for a two-year extension.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Architecture Services
Lot No
8
two.2.2) Additional CPV code(s)
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.
The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2024
End date
31 August 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years with the potential for a two-year extension.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Integration Services
Lot No
9
two.2.2) Additional CPV code(s)
- 72600000 - Computer support and consultancy services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The University is looking to engage with third party suppliers to appoint strategic flex model partners to support the current in-house IT capability. The scope of IT Services is wide reaching, across nine Lots, with approximately 400 University staff performing various roles across the IT end to end landscape. This includes but is not limited to roles across the project and pre-project lifecycle, and resources who provide live support to keep our vast number of student and staff systems and applications operating efficiently. Whilst the University delivers mainly waterfall projects, we also have a desire to move more formally to an Agile delivery methodology.
The IT Flex partners will complement existing in-house IT delivery teams with an appropriate Flex model to provide, at short notice, resources in the event that one or more of our IT team(s) require specific expertise or are unable to fully resource IT delivery or support commitments, this is to include agreement on delivery of works via statements of work and the potential for future ongoing Managed service provisions.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 September 2024
End date
31 August 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years with the potential for a two-year extension.
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
1. Supplier can provide a fixed price defined deliverables-based service delivery.
2. Supplier can provide a time and materials defined deliverables-based service delivery.
3. Supplier has the facility to provide daily/weekly /monthly/yearly reporting as required by the University.
4. Supplier can attend on-site service review meetings as required by the university, the frequency of which are to be determined, but are likely to be monthly.
It is to be noted the University will look to hold some remote service review meetings, however we would like to reserve the right to have the option to hold on site, as it seems most fit at that given time.
Any onsite meeting will always be agreed in advance with the supplier.
5. Supplier access to University systems will utilise secure protocols (e.g. VPN) where required.
6. Supplier confirms that any off-shore and near-shore staff will utilise supplier provided & maintained IT equipment for all activities. This may require modifications to meet UoM security policies, such as, but not limited to, 2FA registration and the issuing of device certificates. Supplier to confirm that all on-site activity will be conducted using IT equipment which is in line with the BYOT Policy (see policy folder for documents).
7. Supplier agrees where University templates cannot be used, when creating documentation then University branding will be utilised.
8. Supplier to confirm that it will ensure adherence to UoM policies for the governance for Information Governance, as per the appended policy documents.
9. Supplier to confirm that it will provide quarterly updates to highlight how innovation could be of benefit to the University.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
12 July 2024
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
15 July 2024
Local time
9:00am
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
The University of Manchester
Manchester
Country
United Kingdom