Scope
Description
The Customer Support Fund aims to support customers who are faced with financial hardship. It is recognised that many customers are facing considerable challenges in terms of hardship however, still fail to meet minimum standards required, for the funding of a new gas connection and heating measures via national / Government support mechanisms.
The support provided via this fund, helps fuel poor customers who fall short of requirements due to nuances of the support mechanisms mentioned above.
NGN are looking to extend this contract to provide additional funding to support customers from 1st July 2025 until 31st March 2026.
Contract 1. Customer Support Fund - Off Gas Warmth
Supplier
Contract value
- £262,500 excluding VAT
- £315,000 including VAT
Above the relevant threshold
Earliest date the contract will be signed
1 July 2025
Contract dates (estimated)
- 1 July 2025 to 31 March 2026
- 9 months
Main procurement category
Services
CPV classifications
- 73000000 - Research and development services and related consultancy services
Contract locations
- UKC - North East (England)
- UKD1 - Cumbria
- UKE - Yorkshire and the Humber
Other information
Conflicts assessment prepared/revised
Yes
Procedure
Procedure type
Direct award
Special regime
Utilities
Direct award justification
Additional or repeat goods, services or works - extension or partial replacement
Our fuel poor partner CE, are the only supplier who will have the established customer relationship and access to relevant information through their fuel poor assessment work and therefore the ability to determine appropriate applicants for the Customer Support Fund, as outlined in this contract. It would not be possible to have the same set up with any other supplier as a result of this. This further extension is to provide additional funding to support customers from 1st July 2025 until 31st March 2026. The funding which has already been provided via this mechanism has been utilised and additional funding has become available. Without this additional funding, CE will no longer be able to support customers in this regard.
Supplier
COMMUNITAS ENERGY CIC
- Companies House: 09939033
- Public Procurement Organisation Number: PLCQ-6892-XGWW
148 Rose Bowl
Leeds
LS1 3HB
United Kingdom
Email: procurement@ce-cic.org.uk
Website: http://www.ce-cic.org.uk/
Region: UKE42 - Leeds
Small or medium-sized enterprise (SME): No
Voluntary, community or social enterprise (VCSE): Yes
Contract 1. Customer Support Fund - Off Gas Warmth
Contracting authority
NORTHERN GAS NETWORKS LIMITED
- Companies House: 05167070
- Public Procurement Organisation Number: PRNB-9357-PVLR
1100 Century Way
Colton Leeds
LS15 8TU
United Kingdom
Region: UKE42 - Leeds
Organisation type: Private utility