Section one: Contracting entity
one.1) Name and addresses
FIRSTGROUP HOLDINGS LIMITED
8th Floor, The Point,37 North Wharf Road
LONDON
W21AF
Contact
Ana Gair
Telephone
+44 7812705209
Country
United Kingdom
Region code
UK - United Kingdom
Companies House
05154485
Internet address(es)
Main address
one.3) Communication
Access to the procurement documents is restricted. Further information can be obtained at
http://redirect.transaxions.com/events/JEeM5
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted to the above-mentioned address
one.6) Main activity
Urban railway, tramway, trolleybus or bus services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
First Rail, SWR & GWR Ticket Issuing Systems (TIS) for On Board and Ticket Office Solutions Procurement Tender
two.1.2) Main CPV code
- 60000000 - Transport services (excl. Waste transport)
two.1.3) Type of contract
Services
two.1.4) Short description
First Group tender on behalf of First Rail Holdings (FRH), South Western Railway (SWR) and Great Western Railway (GWR) for the provision of On Board Ticket Issuing and Validation System(s), and Ticket Office Ticket Issuing System(s) (TIS) solution for software licences, full software and hardware support and maintenance, and options to procure hardware, for both Station Ticket Office and OnBoard Portable Devices.
This opportunity is broken down into the following Lots:
Lot 1 - SWR On Board Ticket Issuing and Validation solution.
Lot 2 - SWR Ticket Office Ticket Issuing solution.
Lot 3 - GWR full On Board Ticket Issuing and Validation.
Lot 4 - GWR Ticket Office Ticket Issuing solution.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Lot No
1
two.2.2) Additional CPV code(s)
- 60000000 - Transport services (excl. Waste transport)
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Lot 1 - SWR On Board Ticket Issuing and Validation solution which will be used by SWR's On Board Commercial Guards and Revenue
Protection.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
84
This contract is subject to renewal
Yes
Description of renewals
Multiple contracts will be required as exemplified follow:
• 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension;
• 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2;
• 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.14) Additional information
The deadline for EoI (Expressions of Interest) and submitting PQQs (Pre-Qualification Questionnaire) is as follows:
EoI submission deadline = 10/07/2024 (17:00)
PQQ submission deadline = 10/07/2024 (17:00)
two.2) Description
two.2.1) Title
Lot No
2
two.2.2) Additional CPV code(s)
- 60000000 - Transport services (excl. Waste transport)
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Lot 2 - SWR Ticket Office Ticket Issuing solution that can also be used in a mobile capacity to offer more operational flexibility and
improved customer service. The solution will be used by SWR's Ticket Office staff and Customer Ambassadors.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
84
This contract is subject to renewal
Yes
Description of renewals
Multiple contracts will be required as exemplified follow:
• 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension;
• 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2;
• 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Lot No
3
two.2.2) Additional CPV code(s)
- 60000000 - Transport services (excl. Waste transport)
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Lot 3 - GWR full On Board Ticket Issuing and Validation solution which will be used by GWR's On Board, Revenue Protection and Stations colleagues.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
84
This contract is subject to renewal
Yes
Description of renewals
Multiple contracts will be required as exemplified follow:
• 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension;
• 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2;
• 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2) Description
two.2.1) Title
Lot No
4
two.2.2) Additional CPV code(s)
- 60000000 - Transport services (excl. Waste transport)
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Lot 4 - GWR Ticket Office Ticket Issuing solution that can also be used in a mobile capacity to offer more operational flexibility and
improved customer service. The solution will be used by GWR's Ticket Office staff and Customer Ambassadors.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
84
This contract is subject to renewal
Yes
Description of renewals
Multiple contracts will be required as exemplified follow:
• 1 x FRH Framework Agreement per Lot, 5 years with the option for further (2) two 12 months extension;
• 1 x Direct TOC contract for SWR per Lot, 3+2 Years, with quoted option for 5+2;
• 1 x Direct TOC contract for GWR per Lot, 4 years, until March 2028, with 3 rolling periods from 25th June 2025.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
10 July 2024
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
First Rail Holdings Limited
London
Country
United Kingdom